Account Executive | Full-Time | Providence College

About the Venue

The Amica Mutual Pavilion opened on November 3, 1972. Since then, more than seven million fans have passed through its turnstiles to watch Providence College men's basketball. Known formally as the Providence Civic Center (1972-01) and the Dunkin’ Donuts Center (2001-22), the building gained its corporate sponsorship in 2001 and became affectionately known as “The Dunk." In 2022, Amica Mutual Insurance Company purchased the naming rights, and the building was referred to as “The AMP." Providence College has hosted NCAA Men’s Basketball Tournament games on multiple occasions, and the AMP is next slated as a host site in 2025. The Friars have also competed in the NCAA Men’s Ice Hockey Tournament at the Dunk on several occasions. In 2008, the building underwent an $80 million renovation, which enhanced almost every aspect of the arena. The summer of 2022 saw the beginning of what will be a multi-million dollar, multi-year investment in building improvements, starting with a completely renovated Friars’ locker room, a new basketball court, and seating bowl upgrades, as well as other areas of the arena. These enhancements ensured the Friars would continue to play in a top-notch basketball arena for years to come.

Responsibilities

• Maximize revenue through the sale of ticket packages, including season tickets, partial plans, group tickets, and individual game tickets.
• Establish professional relationships for repeat business and superior customer service.
• Use proactive tactics to create opportunities for new business with existing customers.
• Use cold calling, appointments, and social selling as tools to sell season, group, and partial ticket plan packages.
• Call past customers and new customers to generate ticket sales.
• Conduct inside and outside appointments to gain business with new and existing customers while maintaining high call volume.
• Participate in outside networking events to gain additional business & develop relationships with new leads.
• Handle incoming sales calls from prospective clients for all ticket packages.
• Maintain and complete accurate records for customers.
• Staff all home games to assist with ticket sales and promotional programs.
• Multitask between handling large call volume and servicing customers.
• Handle heavy call volume, both outbound and inbound.
• Work nights, weekends, and holidays as dictated by event schedules.

Qualifications

• 2-4 years of related experience.
• Bachelor’s degree from an accredited college/university in a related field required.
• Familiarity with Paciolan and Salesforce.com (CRM) is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook is required.
• Excellent written and verbal communication skills required.
• Demonstrated ability to manage numerous business relationships in a professional manner.
• Superior time management skills and presentation skills.
• Must possess attention to detail, organization, and ability to listen.
• Must be professionally aggressive and competitive and possess a dedicated attitude.
• Must be highly motivated and positive with strong aspirations to be successful.
• Ability to work nights, weekends, and holidays as needed, in addition to traditional business hours.