Account Executive, Department of Athletics

Job Description

The Account Executive is responsible for revenue generation through Men’s Football/Basketball tickets sales and portfolio of annual fund prospects. Responsibilities include initiating outbound phone contact, emails, and texts with prospective ticket buyers, qualifying, cultivating, soliciting, and stewarding assigned donor prospects, maintaining up-to-date digital records, providing professional customer service, and assisting with other University projects and events.

This position is responsible for meeting and exceeding individual revenue targets as determined by the Director. This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Essential Functions

• Mets or exceeds sales goals by initiating outbound phone contact, emails, and texts with prospective ticket buyers and selling ticketing solutions.
• Maintains a high level of qualified sales activity.
• Arrts new business through referrals and other prospecting activities.
• Qualifies, cultivates, solicits, and stewards assigned donor prospects.
• Maintains up-to-date digital records of leads, prospects, sales activities, and customer account information using Wake Forest Ticket Sales Team computer tools and databases.
• Provides professional customer service and post-sales follow-up.
• Aids with other University projects and events as needed.
• Responsible for working events and home games such as Wake Forest Men’s Basketball and Football home games.

Required Education, Knowledge, Skills, Abilities

• BA/BS with working knowledge of sales and customer service.
• An equivalent combination of education and experience may be accepted.
• Knowledge and ability to execute a consultative sales process from lead generation to implementation and customer support.
• Unquestionable integrity and a strong sense of professional ethics.
• Mature, professional, and respectful demeanor.
• Evidence of being self-starting, self-motivating, organized, entrepreneurial and creative in formulating and presenting solutions to customers over the phone.
• Proficiency in Microsoft Word, Outlook and Excel and familiarity with CRM software solutions.
• Strong interpersonal, communication, presentation, and listening skills.
• Ability to research and organize information and data accurately and with an attention to detail.
• Ability to prioritize and to execute multiple tasks in a time-sensitive, pressurized environment.
• Ability to work independently and as part of a team.
• Receptive to coaching, following instructions and executing directives.
• Ability to support a rotating work schedule as needed.
• Ability to meet requirements of the University's automobile insurance.
• Light work; exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects.
• Closed visual acuity.

Preferred Education, Knowledge, Skills, Abilities

• Previous sales experience.

Time Type Requirement

Full time