Account Executive, Commercial Lines

About the role

HUB advises businesses and individuals on preparing for unexpected events. As one of the world's largest insurance brokers, our focus is on providing peace of mind through tailored insurance solutions.

Responsibilities

• Serves as primary consultant to clients on assigned accounts and manages account retention.
• Establishes and maintains strong professional relationships with clients and insurance carriers.
• Supports producers in obtaining, maintaining, and expanding business.
• Oversees and coordinates the delivery of all HUB services, ensuring accuracy, timeliness, and quality.
• Collaborates with the client service team and HUB resources to deliver client services, coaching and mentoring team members.
• Conducts annual client reviews and provides coverage, risk mitigation, and loss control recommendations.
• Maintains current receivable status for assigned accounts, proactively pursuing collection of past-due balances.
• Ensures compliance with HUB procedures and federal/state insurance regulations.
• Applies advanced knowledge of HUB tools, industry resources, and best practices to manage complex or high-profile accounts.
• Identifies opportunities for cross-sell and up-sell of other HUB products and services.
• Monitors and supports resolution of significant claims through collaboration with HUB and carrier claims teams.

Qualifications

• High school diploma/GED (college degree preferred)
• At least 7+ years of related commercial insurance experience
• Property & Casualty License

Skills & Abilities

• Effective communication orally and in writing with internal and external customers
• Ability to present information and respond to questions from groups of managers, clients, customers, and the general public
• Critical thinking: ability to identify problem strengths and weaknesses, review related information, and develop and evaluate options and implement solutions
• Desire to learn and grow within the insurance industry
• Ability to respond to customer needs, solicit customer feedback, and handle difficult or emotional customer situations promptly and accurately
• Confidence and demeanor to effectively interact with all levels within the organization
• Ability to develop and maintain strong client relationships and work effectively with insurance and service vendors
• Ability to efficiently gather pertinent information and facts, analyze and solve problems, and prioritize and organize multiple tasks and responsibilities
• Proficiency with Microsoft Office Suite, Outlook, and agency management systems

Working Conditions & Physical Demands

• Primarily stationary position for the majority of the workday
• Frequent communication with colleagues and clients in person and on the phone
• Constantly operates a computer and other office productivity machinery

Why Choose HUB?

• Competitive, exciting, and friendly work environment
• Continuous opportunities for growth and development
• Entrepreneurial culture fostering decision-making for customers and organization
• Comprehensive benefit and total compensation packages including health/dental/vision/life/disability insurance, FSA, HSA, 401(k), paid-time-off, and eligible bonuses, equity, and commissions

Required Experience

• 7-10 years of relevant experience

Required Education

• High school diploma/GED (college degree preferred)

Required Travel

• No travel required

Pay Range

The expected salary range for this position is $140,000 - $150,000k depending on geographical location and will be impacted by factors such as the successful candidate's skills, experience, and working location, as well as the specific position's business line, scope, and level.