Account Executive, Commercial Lines

About the role

HUB advises businesses and individuals on preparing for the unexpected. A leading insurance broker, HUB focuses on peace of mind through tailored insurance solutions and advocates for its clients.

Opportunity

The Account Executive manages and expands an assigned book of business by building strong client relationships and delivering proactive, consultative service. This role supports Producers in obtaining, maintaining, and expanding business.

Duties & Responsibilities

• Serves as primary consultant to the client on assigned accounts and has primary responsibility for overseeing the management of the account, retaining the account, acting as the de facto technical expert and broker-consultant.
• Establishes and maintains strong and productive professional relationships with executives and other decision makers for clients.
• Establishes and maintains strong and productive professional relationships with insurance carrier marketing, underwriting, and risk control staff, including a detailed familiarity with each carrier’s products and services in support of assigned clients.
• Supports Producers in obtaining, maintaining, and expanding business; ensures they are fully prepared for client interactions and may assume primary relationship management responsibilities when appropriate.
• Oversees and coordinates the delivery of all HUB services—including stewardship reports, risk control, carrier meetings, claims reviews, coverage outlines, and marketing for new and renewal placements—ensuring accuracy, timeliness, and quality.
• Collaborates effectively with Account Team colleagues and HUB resources to deliver client services, while coaching, training, and mentoring team members to strengthen overall service delivery.
• Conducts annual client reviews and provides coverage, risk mitigation, and loss control recommendations aimed at reducing total cost of risk.
• Manages the HUB Top 20% process and participates in Critical Path meetings to support strategic account oversight.
• Identifies opportunities for cross-sell and up-sell of other HUB products and services when appropriate for the clients’ needs.
• Documents other insurance products and services the clients are purchasing through other providers and who those providers are.
• Maintains current receivable status for assigned accounts, proactively pursuing collection of past-due balances and documenting unresolved items for accounting review.
• Ensures compliance with HUB procedures and federal/state insurance regulations.
• Performs other duties and projects as assigned.

Qualifications

• High school diploma/GED (college degree strongly preferred)
• At least 7+ years of related commercial insurance experience
• Property & Casualty License

Working Conditions And Physical Demands

• Primarily involves remaining in a stationary position for the majority of the workday.
• Frequent communication with colleagues and clients both in person and on the telephone.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Occasionally moves about inside the office to access file cabinets, office machinery, etc.

Why Choose HUB?

• A competitive, exciting and friendly work environment.
• Continuous opportunities for growth and development.
• An entrepreneurial culture that empowers employees to make decisions for the best interests of the company and clients.
• Comprehensive benefit and total compensation packages including health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.

Department

Account Management & Service

Required Experience

7-10 years of relevant experience

Required Travel

No Travel Required

Required Education

High school or equivalent