Account Executive, Chat (R-19662)

About the role

As a global leader in business decisioning data and analytics, Dun & Bradstreet helps companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. The Inside Sales function is responsible for selling the Company's products and services to new and/or existing clients and developing or expanding accounts remotely via telephone or other electronic means. Primary responsibility is to maintain and grow the revenue stream through renewal management, cross-sell and up-sell of new opportunities.

Responsibilities

• Effectively manage incoming leads from D&B's Chat feature on the company website, ensuring a seamless transition from lead to client engagement
• Be able to conduct a needs-based assessment and transition to the customer's needs to the best product and solutions
• Provide customized solutions based on the unique requirements of the prospect, ensuring alignment with their goals and objectives
• Grow the revenue stream by identifying new logo opportunities
• Maintain consistent and accurate data in SFDC to support territory, account planning and forecasting
• Develop and maintain an active pipeline of forecasted sales to meet annual quota objectives
• Observe and adhere to all compliance policies, trainings, and procedures while interacting and selling to customers (Product training, coaching, timecard, and self-assessment, etc.)
• Additional duties as assigned

Qualifications

• Associate's Degree required
• 4 to 6 years of relevant experience
• Bachelor's Degree preferred

Skills

• An assertive, persistent, self-motivated professional who is a strong listener with a positive attitude and a limitless amount of energy
• Possess an aptitude for quickly grasping selling techniques and product knowledge
• Has a proven track record of achieving/exceeding quota and ability to thrive in a high volume, high energy, fast-paced, sales-driven call center environment
• Experience in selling an intangible product and/or inside sales experience is strongly preferred
• Computer knowledge with good communication, organizational and time management skills
• Strong listening, written and verbal communication skills
• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs

Key Stakeholders

External Clients, Client Success, Marketing, Data, Product, Delivery and Customer Service Team members

Physical Requirements

• Ability to sit, speak and operate telephone and/or computer for long periods of time
• Ability to handle pressure, stressful conditions, and conflict resolution
• Ability to work day, evening and/or weekend hours as needed
• Regular attendance in the office

Benefits

• Generous paid time off in your first year, increasing with tenure
• Up to 16 weeks 100% paid parental leave after one year of employment
• Paid sick time to care for yourself or family members
• Education assistance and extensive training resources
• Do Good Program: Paid volunteer days & donation matching
• Competitive 401k with company matching
• Health & wellness benefits, including discounted Wellhub membership rates
• Medical, dental & vision insurance for you, spouse/partner & dependents