Account Executive

What You Will Be Doing

The Account Executive serves as a point of contact for the client, and is expected to consistently provide excellent customer service and account-level engagement support. They will manage client communications, quotes, project setup, and represent client needs and goals with internal TransPerfect production groups to ensure successful project completion and client satisfaction. In addition they will develop professional, value-adding relationships with existing clients to encourage repeat business and growth opportunities.

Description:

• Be responsible for all client communication, understanding client goals and interests and discussing project requirements with clients using consultative skills.
• Led specific tracks of work for large complex localization projects.
• Aid in creating and monitoring adherence to project plans/budgets.
• Communicate the client's goals, project requirements, and represent the client's interests to the team to ensure client expectations are met and managed.
• Cook up with the project management team to maintain continuous knowledge of project status to identify potential issues and/or opportunities within or related to the project.
• Cook up with colleagues in other departments for the purpose of ensuring efficient workflow.
• Ensure clients are regularly informed of project status and maintain clear communication with clients to ensure client needs are met and any issues are resolved.
• Strengthen and expand relationships with existing accounts.
• Aid in related business development opportunities as they arise (proposal development, meetings, and presentations).
• Develop strong understanding of company capabilities and services, and effectively communicate offerings to the client.
• Compose or generate a variety of materials (e.g. reports, memos, decks, etc.) for the purpose of documenting activities, training, providing written reference and/or conveying information regarding the status of projects, etc.

Who We Are Looking For

• Excellent written and verbal English communication skills
• Bachelor's degree or equivalent
• At least 1-3 years of experience in account management
• Prior experience in managing complex projects a plus
• Excellent planning, organizational, and communication skills
• Strong interpersonal and negotiation skills
• Knowledge of project management tools
• A localization background is preferred but not a requirement

Where Your Career Is Going

At TransPerfect, there are a lot of growth opportunities. All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company.

Why TransPerfect

• For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged.
• In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization.
• From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.
• We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks.
• You even get your birthday off because let's face it, we're stoked that you were born.