Account Executive

About the role

The Account Executive serves as a point of contact for the client, and is expected to consistently provide excellent customer service and account-level engagement support. They will manage client communication, quotes, project setup, and represent client needs and goals with internal TransPerfect production groups to ensure successful project completion and client satisfaction. In addition they will develop professional, value-adding relationships with existing clients to encourage repeat business and growth opportunities.

Responsibilities

• Be responsible for all client communication, understanding client goals and interests and discussing project requirements with clients.
• Lead specific tracks of work for large complex localization projects.
• Aid in creating and monitoring adherence to project plans/budgets.
• Communicate the client's goals, project requirements, and represent the client's interests to the team to ensure client expectations are met and managed.
• Work closely with the project management team to maintain continuous knowledge of project status to identify potential issues and/or opportunities within or related to the project.
• Cook up with colleagues in other departments for the purpose of ensuring efficient workflow.
• Ensure clients are regularly informed of project status and maintain clear communication with clients to ensure client needs are met and any issues are resolved.
• Strengthen and expand relationships with existing accounts.
• Assist in new business development (proposal development, meetings, and presentations).
• Develop strong understanding of company capabilities and services, and effectively communicate offerings to the client.
• Compose or generate a variety of materials (e.g. reports, memos, letters, manuals, etc.) for the purpose of documenting activities, training, providing written reference and/or conveying information regarding the status of projects, etc.

Requirements

• Excellent written and verbal English communication skills
• Bachelor's degree or equivalent
• At least 1-3 years of experience in account management
• Prior experience in managing complex projects a plus
• Excellent planning, organizational, and communication skills
• Strong interpersonal and negotiation skills
• Knowledge of project management tools
• A localization background is preferred but not a requirement

Qualifications

• Ability to travel domestically and internationally (less than 10%)

Benefits

TransPerfect offers a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks.

Schedule

Full-time

Pay

Commensurate with experience

Company Information

TransPerfect is the world's largest provider of language services and technology solutions for global business. From offices in over 100 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 5,000 global organizations employ TransPerfect's GlobalLink® technology to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at www.transperfect.com.

Equal Opportunity Employer

We are committed to providing equal employment opportunities to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.