Account Executive

ESSENTIAL JOB FUNCTIONS

• Achieve annual, quarterly, and monthly Gross Sales, Gross Profit, and Gross Margin Percentage goals for each product category by developing and executing a business plan for the territory.
• Participate in new product program presentations, display placement, slow moving inventory sales, and various administrative assignments, to promote all product categories using influencing and negotiating skills.
• Maintain positive customer relationships. The Account Executive upholds UCX high standards of customer contact and service standards.
• Maintain personal customer contact via direct visit, phone, text, email and letter. Involve other departments and personnel in customer relationship maintenance.
• Strong customer relationships are critical.
• Ensure accounts receivable are maintained within acceptable limits.
• Aid credit department and claims department with resolution of problems.
• Comply with deadlines for information transmittal and other communications to resolve problems.
• The Account Executive will uphold and administer all credit and claims policies.
• Maintain good relationships and work processes with internal departments by providing complete and quality information needed on a timely basis.
• Establish and nurture good relationships with internal support department’s employees while upholding the needed standards of service to customers.
• Develop new accounts – new business opportunities by researching information about customers’ needs, products, market trends and analysis, and competition; turning researched information into a working territory growth strategy.
• Accurately communicate UCX policies and procedures to customers.
• Assist Marketing, Operations and Customer Service in the formulation, communication and adherence to price lists, delivery and other fees, delivery standards and restrictions, etc.
• Provide inventory guidance information to Marketing, Operations, and Purchasing.
• Help manage proper stock levels of products, displays, and samples by providing sales forecasts.

MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS

• Minimum of 2 years of field sales experience with proven track record of success
• Bachelor's Degree (BA/BS) is preferred. Equivalent experience will be considered in lieu of a degree
• Previous experience in the flooring industry and/or distribution preferred
• Experience managing multiple customer accounts in a competitive market
• Exceptional customer service and the proven ability to build strong relationships
• Ability to travel to customer locations within your designated sales territory
• Ability to assemble/disassemble marketing/product displays and change out periodically with new marketing tools, sample, and products