Account Executive

About the role

Influx sells consistently high-quality customer support, 24/7 x 365. We deliver around-the-clock service via email, live chat, voice, and social media. Our clients are businesses across a range of industries - from SaaS and eCommerce companies through to entertainment brands and payments platforms. We're growing rapidly and can offer an exciting career path for the right candidate.

What You'll Get

• The opportunity to make a real commercial impact at a fast-growing scale-up.
• Working closely with global leaders and delivery teams on high-value client growth.
• A remote working arrangement in a globally distributed organisation, with business trips expected a few times a year.
• Uncapped earning potential with a commission structure rewarding expansion wins.

Core Responsibilities

• Generate expansion revenue.
• Increase the strength, breadth, and scope of Influx's relationships within client organisations beyond the initial point of contact.
• Identify and understand the specific situation, needs, and challenges of clients; match the right Influx solution to their requirements.
• Guide clients through their buying journey and decision-making hurdles.
• Partner closely with Delivery Directors and SDMs to rapidly source, follow up on, and nurture expansion leads.
• Nurture and manage your pipeline using Hubspot, LinkedIn, Sybill, the People App, and Google Meet.
• Communicate back to the business what you're working on, why, and what's working - contribute actively and accurately to pipeline reporting and meetings.
• Win expansions. Close deals.

Stretch Goals and Development

• Drive commercial improvements in wider Influx business units based on feedback and learnings from client interactions.
• Develop and explore partnership relationships with relevant service partners to create new expansion channels.
• Build out and demonstrate a repeatable strategy for account growth - laying the groundwork for team and channel scaling.

Our Values

• Treat others as you would like to be treated.
• Do what you say you're going to do.
• Show, don't tell.
• Prioritise the listener.
• Focus on the facts.

Life at Influx

We're building a company that constantly looks for the overlap between the personal and career ambitions of its staff and the internal opportunities that open up at a high-growth company. Globally, we have 1,100+ team members. We have key executives and managers in the US, Jamaica, Brazil, Indonesia, and Kenya. This is a unique opportunity to join a nimble, high-impact team with global reach - disrupting the BPO and outsourcing industries while working with fast-growing companies across online retail, health & wellness, consumer AI, payments, and more.