Account Executive

Position Summary

Develops strong personal and collaborative internal and external relationships to manage book of business (e.g. ACA, mid-size employer groups) to achieve customer satisfaction, revenue, membership, and earnings objectives.

Responsibilities

• Builds and maintains strong relationships with a locally-aligned book of business to ensure case renewal and retention.
• Delivers renewals, cross-sales, up-sales, and grows sales.
• Determines concerns/barriers for retention of customers; identifies top concerns and reviews mitigation strategy with leadership.
• Discusses and presents solutions, collaborates with internal partners to enhance customer experience.
• Collaborates with account team members and functional support areas on more complex product or service issues to ensure client's needs are met.
• Offers creative product and service solutions to address client's evolving needs.
• Monitors client's product lines and services to ensure customer satisfaction.
• Responsible for the financial performance for assigned portfolio including negotiations with Plan Sponsor and Producer in their book.
• Reviews and consultatively presents customer reporting with meaningful analytics, trending, and insightful recommendations for additional programs and services.
• Communicates with internal and external parties telephonically and/or in person.
• May require travel to offsite locations for in-person meetings.

Requirements

• 3-5 years of relevant industry experience
• Multi-functional experience, e.g., underwriting, actuary, underwriting, network
• Experience making formal presentations

Education

• Bachelor’s degree in business or equivalent work experience

Pay

The Typical Pay Range For This Role Is $46,988.00 - $111,414.00

Time Type

Full time