Account Executive

About the role

We are looking for a high-ownership Account Executive to own the full sales cycle—from prospecting through contract signature—for mid-market and enterprise e-commerce brands. You will be Alhena’s frontline storyteller, translating a genuinely differentiated product into revenue.

Responsibilities

• Own the full sales cycle from prospecting through contract signature for accounts in the $50K–$500K ACV range
• Build and maintain a healthy pipeline of mid-market and enterprise DTC, e-commerce brands through outbound, partner channels, and inbound qualification
• Run discovery calls, product demos, and executive business reviews that connect Alhena’s capabilities to each prospect’s revenue and CX goals
• Develop commercial proposals, navigate legal, procurement, and close multi-stakeholder deals involving CX, e-commerce, and marketing leaders
• Collaborate with the founders and product team to feed customer insights back into roadmap and positioning
• Partner with Customer Success on handoffs to ensure a smooth live-to-value ramp for new accounts
• Contribute to building the sales playbook, ICP refinement, talk tracks, objection handling, competitive positioning
• Track pipeline and forecast accurately in CRM; bring discipline to deal hygiene without being asked

Requirements

3–7 years of full-cycle B2B SaaS sales experience, with a track record of consistently hitting or exceeding quota

Experience selling into e-commerce, retail, or DTC brands—understanding the language of AOV, CSAT, conversion rate, and ticket deflection

Comfortable selling AI, automation, or CX software to both technical and business stakeholders

Strong discovery instincts—asking questions before pitching, and connecting product capabilities to business outcomes without relying on feature lists

Comfortable working in early-stage environments where the playbook is still being written and ambiguity is a feature, not a bug

Excellent written and verbal communicator—your emails get replies and your demos move deals forward

High personal accountability; owning your number and your pipeline without waiting for direction

Bonus points: Experience at a Series A–C AI, ML, or conversational commerce startup, familiarity with the Shopify ecosystem, headless commerce, or CDP, CX tech stacks, prior experience building a sales function from scratch alongside a founding team, network in the DTC, e-commerce brand space (beauty, wellness, home, fashion)

What You Are

Competitive base salary + uncapped commission structure with accelerators

Meaningful equity in a high-growth AI company at an early stage

Medical, dental, and vision coverage

Direct access to founders and product leadership—your feedback shapes the product

A genuinely differentiated product with proven ROI metrics you can stand behind in every sales conversation

What We Offer

Hybrid work out of San Francisco with flexibility

What We Offer

Alhena AI is an equal opportunity employer. We welcome applicants of all backgrounds.