Account Executive

About the Role

The Personal Lines High Net Worth Account Executive would be responsible for providing professional stewardship to include annual exposure reviews ensuring that their clients are adequately protected. This would involve conducting thorough assessments of a client's assets and potential risks and providing recommendations for appropriate insurance coverage. Additionally, the advisor would be responsible for maintaining strong relationships with their clients keeping them up to date on market changes as well as any changes to their insurance program. Effective communication and analytical skills would be essential for this role.

Responsibilities

• Develop client relationships to become their trusted advisor and primary point of contact for all things related to their personal insurance.
• Review client exposures, loss experience and current coverage and recommend appropriate products and services.
• Provide proactive day-to-day client service by anticipating and evaluating client's needs.
• Work well independently but also in groups utilizing internal assistant, accounting, marketing and claims resources appropriately.
• Manage the renewal process to ensure maximum retention and recognize cross sell opportunities where possible.
• Deliver outstanding customer service by providing professional, timely and accurate communication.
• Establish effective relationships with carriers, underwriters, and marketing representatives.
• Resolve complex service or coverage related issues in partnership with team members and producers.
• Maintain complete and accurate client and policy data and documents within the management system EPIC using our workflows and procedures to be as effective and efficient as possible.
• Escalate internal and external service concerns that clients may be experiencing to appropriate departments or management for action and prevention of further client impact as needed.

Qualifications

• 3 - 5 years personal lines insurance experience; preferably working with HNW clientele
• Property & Casualty (P&C) License required
• Proficiency in Microsoft Office—Word & Excel
• Excellent verbal & written communication skills
• Detail oriented, highly organized and ability to meet deadlines
• Customer service oriented with strong problem-solving ability

Schedule

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Benefits

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.