Account Executive, Accessibility Sales

Job Overview

This role is essential for driving sales of accessibility and wireless solutions to diverse business, government, consumer, and community customers within a defined market. The primary functions include generating new business opportunities, managing customer interactions, and selling a comprehensive portfolio of solutions to meet client needs. Key differentiators include expertise in accessibility sales, ability to engage deeply with clients, and managing complex accounts including government contracts. Success is measured by meeting or exceeding sales quotas, developing effective account strategies, and maintaining strong customer relationships. The work impacts the organization by expanding market presence, supporting inclusive technology adoption, and enhancing customer satisfaction across multiple sectors.

Job Responsibilities

• Generate new business opportunities and expand sales within assigned accounts to increase market penetration and revenue
• Engage clients through consultative selling to align accessibility and wireless solutions with their specific needs and challenges
• Lead and coordinate customer interactions and partnerships across business, government, and individual accounts to drive sales outcomes
• Develop and implement account strategies to achieve departmental goals and support business growth objectives
• Represent the organization at industry and consumer events to promote accessibility solutions and build stakeholder relationships
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• Associate’s or Bachelor’s degree (Preferred)
• Fluency in American Sign Language (ASL) (Preferred)
• 2-4 years Sales/marketing or customer service experience (Preferred)
• 4-7 years Four years related work experience or related work experience post high school. (Preferred)
• 2-4 years Selling assistive technology or accessibility services (Preferred)
• 2-4 years Demonstrated track record of sales success in business sales (B2B) (Preferred)

Knowledge, Skills and Abilities

• Community Engagement Extensive knowledge of Deaf, Hard of Hearing, DeafBlind communities. (Required)
• Account Management Proven track record of effectively managing customer accounts to ensure satisfaction and retention by delivering tailored solutions that meet specific client needs, fostering long-term relationships, and ensuring high customer satisfaction. (Required)
• New Customer Acquisitions Demonstrated success in identifying and securing new customers. This includes prospecting, building relationships, and closing deals to expand the customer base and drive revenue growth. (Required)
• Communication Strong communication skills are crucial for customer interactions, presenting solutions, and team collaboration. Clear and persuasive communication builds customer relationships and closes sales. (Required)
• Presentations Ability to create and deliver compelling presentations to potential and existing customers. This involves using visual aids and clear messaging to effectively convey the value of products and services. (Required)
• Task Oriented Self Starter: Ability to work both collaboratively and independently to reach goals and quotas. (Required)
• Microsoft Office (Required)
• Contract Negotiation Skillfully negotiate terms and agreements to achieve favorable outcomes. (Required)
• Cross Functional Relationships Ability to work with cross functional teams such as legal, QA, customer support and finance. (Required)

Licenses and Certifications

• IAAP Certifications: CPACC, WAS, ADS or CPABE (Preferred)
• Absent other certifications, Assistive Technology Professional (Preferred)

Other Information

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

T-Mobile maintains a drug-free workplace.

Applications will be accepted while the position remains posted. Internally posted positions will remain open for a minimum of 7 consecutive calendar days. External postings may be removed at any time based on business needs, candidate volume, or other operational considerations.