Account Executive 3, Enterprise Direct Sales, Comcast Business
Comcast brings together the best in media and technology, driving innovation to create world‑class entertainment and online experiences. As a Fortune 50 leader, we set the pace across diverse businesses and offer career opportunities in many locations and disciplines.
About the role
Responsible for the sale of Comcast Commercial Internet, Video and Voice based services to mid‑size and large businesses. Works as part of a team to drive sales using an array of prospecting activities and cultivation of relationships with institutions in designated territories. Designs and delivers live sales presentations to prospective clients, develops relationships with individual businesses and the community, and positions the Comcast brand as a key component of the sales strategy, in keeping with Comcast’s touchstones. Has in‑depth experience, knowledge and skills in the discipline, usually determines own work priorities, and acts as a resource for less‑experienced colleagues.
Core Responsibilities
- Creates and delivers face‑to‑face sales presentations that demonstrate knowledge of the latest Comcast products and services.
- Sells with goals of exceeding departmental financial and unit targets.
- Stays abreast of the competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.
- Develops sales territory, including cultivation of local partnerships and organizational affiliations.
- Actively generates new leads with targeted businesses through prospecting activities such as cold calling, canvassing, customer referrals, and partner relationships.
- Actively seeks ways to promote and position the Comcast brand within the territory.
- Retains customer base by delivering on the Comcast Credo, ensuring a superior customer experience.
- Maintains and builds customer relationships to drive retention; works with internal teams to ensure operational efficiencies and service levels that exceed customer expectations.
- Maintains accurate and quality sales records and prepares sales and activity reports as required.
- Attends out‑of‑office meetings with customers regularly and demonstrates excellent verbal and written communication, presentation, persuasion, and negotiation skills.
- Demonstrates knowledge of network design, MAN technologies & designs (DSx, OC‑x, WDM, Ethernet), Internet and Voice technologies (including VoIP), Data Networking (LAN, MAN, WAN, VPN), networking protocols (Layers 1‑3), customer premise equipment, business continuity/disaster recovery concepts, and E‑rate contracting processes.
- Consistently exercises independent judgment and discretion in matters of significance.
- Maintains regular, consistent, and punctual attendance; works nights and weekends, variable schedules, and overtime as necessary.
- Other duties and responsibilities as assigned.
Qualifications
- Bachelor’s Degree (preferred) or equivalent combination of coursework and experience, or extensive related professional experience.
- 5‑7 years of relevant work experience in large‑business sales, customer service, or related fields.
Skills
- Large‑business sales
- Customer service
- Network design and telecommunications technologies
Compensation
Base pay is one part of the Total Rewards that Comcast provides. Most sales positions are eligible for a commission under the terms of an applicable plan. Comcast also provides best‑in‑class benefits to eligible employees.
Benefits
Comcast offers a comprehensive benefits package designed to support employees physically, financially, and emotionally, with a range of options, expert guidance, and tools to meet everyday needs and major life milestones. See the compensation and benefits summary on the careers site for details.
Schedule
Must be able to work nights and weekends, variable schedules, and overtime as necessary.