Account Director Retail - Northeast

About the role

In this exciting role, you will be responsible for account and opportunity planning to maintain and grow accounts within your assigned territory. The main focus is to develop profitable sales of NCR Voyix’s Retail portfolio into retail customers including our full solutions encompassing hardware and software, professional services and managed services. In addition to a sales target, your main performance metrics are to manage and develop your accounts ensuring the highest level of customer service and support to NCR Voyix’s Retail customers in the US North East region.

This role requires strong relationship management, sales support and account development and management skills in order to achieve your targets and a high level of customer satisfaction.

Responsibilities

• Understand the retail industry (including competitor landscape) and articulate the business value of NCR Voyix’s Retail solution portfolio to our customers
• Capture and update opportunities for the sales funnel
• Manage the sales funnel opportunities from pipeline to closure
• Maintain and build strong relationships with customers to increase customer satisfaction and account profitability
• Match customer business objectives with NCR Voyix self-service solutions that deliver value to the end customers
• Work to build a business case with the customer and internally
• Develop strategic account plans, customer opportunity plans and present high-quality, professional presentation and proposal materials
• Responsible for customer relationships ensuring that all customer requirements are identified and met, driving volume and growth into these user accounts
• Key liaison between the customer, sales support teams, the factory, product management and other internal resources
• Responsible for any prospect opportunity within their assigned account base
• Schedule and conduct regular customer meetings to discuss customer-specific issues, review performance and value, ongoing projects and rollouts, and to position new solutions
• Continually fill the pipeline with qualified opportunities and execute winning sales campaigns to deliver quarter-on-quarter growth from those opportunities
• Manage your opportunity funnel accordingly
• Obtain customer or industry information that assists in responding to customer's needs and requirements
• Capitalize on industry knowledge and customer contacts to uncover future business opportunities
• Respond to competitive threats to maximize NCR Voyix’s customer retention rate
• Understand the formal and informal decision-making process within each of the accounts and drive governance accordingly

Basic Qualifications

• Bachelor’s degree in Engineering, Business or Commerce (MBA preferred)
• 5+ years of proven sales experience
• Experience in the Retail industry
• Experience in selling solutions – infrastructure & software applications are highly advantageous
• Proven sales success in attaining quota objectives
• Proven success in managing account relationships
• Ability to develop senior-level business relationships with customers
• Demonstrated performance and ability to sell value through a consultative selling approach