Account Director (QSR)

THE·TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans. Headquartered in Los Angeles, THE·TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney.

About the role

This is the perfect role for a leader that is inherently, naturally, gloriously social, both online and off. Everyone wants your input, opinion and approval. People trust you. You feel in your bones what’s on-brand for your clients, and you efficiently, effortlessly direct a team to deliver the right stuff, every time. Must have QSR experience. This is a hybrid role, 3 days on site.

Responsibilities

• Deepen the client relationship and grow their business in a meaningful way
• Develop strategic initiatives and provide creative, practical solutions to client issues
• Devise engagement strategies, approve content, and manage scopes, deliverables, and campaigns to ensure alignment with the strategic vision and voice across channels 24/7, 365
• Manage, maintain, and grow relationships with clients and key stakeholders
• Direct and positively impact projects, teams, and clients by providing clear direction and vision
• Maintain superior relationships with all agency departments and communicate strategic account goals to the team
• Mentor junior staff members, including one Social Media Manager and one Account Coordinator
• Communicate with senior leadership about account status and proactively find solutions to issues
• Manage high-volume content pipelines across multiple accounts and platforms
• Juggle overlapping deadlines and shifting priorities in fast-paced environments
• Implement strong organizational systems to track content workflows, reviews, and stakeholder approvals
• Align cross-functional teams to deliver on time without sacrificing quality
• Lead simultaneous campaigns while maintaining strategic oversight and executional detail
• Make quick decisions and pivot strategies to meet changing client or market demands
• Identify bottlenecks and optimize processes for scalable content production
• Thrive in deadline-driven environments with competing priorities
• Keep clients and internal teams aligned through complexity with confident communication

Requirements

• 6+ years’ experience in digital/social account management
• Experience working with influencers/creators and a passion for the growing creator industry
• Experience implementing social media, digital, and integrated marketing campaigns
• Natural leadership abilities
• Excellent communication skills: persuasive, strategic, proactive, diplomatic
• Experience managing and mentoring large teams
• A demonstrated passion for and superb understanding of the social media landscape
• A deep understanding of relevant social ad operations and optimization
• Uncanny attention to detail
• Rockstar presentation skills
• Commitment to excellence, including working nonstandard hours when necessary
• Ability to anticipate issues and communicate with diplomacy
• Ability to identify emerging platforms and trends to drive innovation
• Big brand experience (a must)
• QSR (Quick Service Restaurant) experience

Benefits

• Professional Development: Learning and development programs, mentorship opportunities, and career advancement support
• Generous Time Off: Paid time off and holiday allowances
• Parental Leave: Paid parental leave to support your family during important life events
• Retirement Plan: 401k plan including contribution matching
• Healthcare: Medical, dental, vision, FSA/HSA, life, and disability coverage options
• Ancillary Benefits: Critical illness, identity protection, pet insurance, 529 plans, and more
• Commuter Benefits: Support for travel and commuting needs, where available

Pay

Base salary range: $110-135K, plus bonus potential if applicable for the role. Actual base salary depends on factors including market dynamics, location, experience, specialized skills, level of responsibility, and budgetary considerations.

Schedule

Hybrid role, 3 days on site.