Account Director I Large Enterprise
Lumen Technologies · Brookfield, WI · 3 wk ago
On-siteBusiness DevelopmentFull-time
About the role
The role involves managing network infrastructure, ensuring high availability, and providing technical support to customers.
Responsibilities
- Manage and maintain network infrastructure, including routers, switches, and firewalls.
- Provide technical support to customers via phone and email.
- Perform routine maintenance and troubleshooting on network equipment.
- Implement and monitor security protocols to protect customer networks.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 3 years of relevant IT/networking experience.
- Proficiency in network management tools such as Cisco IOS, Juniper Networks, and Microsoft Exchange.
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication and interpersonal skills.
Qualifications
- CCNA certification preferred.
- Experience with cloud services and virtualization technologies.
- Knowledge of cybersecurity best practices and compliance standards.
Skills
- Network administration and management.
- Customer service and technical support.
- Problem-solving and troubleshooting.
- Cloud computing and virtualization.
- Security protocols and compliance.
Benefits
Comprehensive health, dental, and vision insurance plans.
401(k) savings plan with company match.
Flexible work schedule and remote work options.
Pay
$80,000 - $100,000 annually.
Schedule
Full-time, Monday through Friday, 8:00 AM - 5:00 PM.