Account Director, Financial Institutions

About the role

The Sales Account Director will join a team driving TRM’s go-to-market strategy in the US Private Sector market. This is a high-paced role, with a large volume of accounts that move quickly. The Account Director’s goal will be to expand and strengthen our foothold in the North American private sector space.

Responsibilities

• Connect with current and net new key stakeholders within your territory and identify what matters to them, what are their potential mission applications, who holds budgets, who makes decisions, who influences decisions, who owns which process
• Spearhead the implementation of blockchain intelligence into customer workflows, driving towards intimate understanding of the customers' application of TRM's tooling and data to proactively find ways to improve the customers' success
• Create and execute strategic plans for your territory to not only ensure company goals are met across key revenue and churn metrics, but also new growth opportunities are discovered and pursued
• Hone TRM product and customer vertical subject matter expertise to enrich every stage of the sales process from demonstrations to trial to customer advisory sessions to innovation workshops
• Proactively gather and prioritize customer feedback and champion it within TRM
• Create a roster of happy customers that will refer new prospects, champion TRM, and provide crucial feedback

Requirements

• At least 8+ years of experience selling SaaS products, or 4 years experience accompanied with expert customer domain and mission knowledge and a background in consulting
• Strong knowledge of crypto-native organizations as well as their workflows, procurement processes, and organizational structures
• Strong customer-facing presentation/listening skills with the ability to establish credibility with senior executives
• Familiarity with Anti-Money Laundering (AML) regulatory framework
• A knack for storytelling. You have the ability understand customer needs and build + convey compelling value propositions
• You find excitement or fulfillment through developing meaningful client relationships, identifying new use cases, obsessing over customer happiness, meeting new contacts within accounts, and closing deals
• You are adaptable. Goals can change fast. You anticipate and react quickly
• You are autonomous. You own what you work on. You move fast and get things done
• You are excellent at communication. You will need to communicate complex ideas effectively
• You are collaborative. You must work collaboratively in a cross-functional team and with people at all levels in an organization

Qualifications

• Knowledge of virtual currencies, applications, and their use in financial networks
• Ability to operate a large volume of accounts that develop quickly
• Comfort navigating ambiguity and adjusting course as new information emerges
• Comfort with a fast-paced, high-intensity environment

Skills

• Customer relationship management
• Strategic planning and execution
• Complex problem-solving
• Effective communication and presentation skills
• Ability to work independently and as part of a team

Benefits

• Competitive compensation package including base salary, bonus, and equity
• Flexible work schedule
• Professional development opportunities
• Health and wellness benefits
• Flexible vacation policy

Pay

Base salary range: $150,000 - $200,000 annually, commensurate with experience

Schedule

Full-time position, Monday through Friday, 9:00 AM - 6:00 PM, with occasional travel and evening/weekend work as needed

Company Culture

TRM Labs is a high-velocity, high-ownership team that expects clarity, follow-through, and impact. We prioritize our customers' missions and operate with a high level of ownership, adaptability, collaboration, and creative problem-solving. We are committed to building a safer world for billions of people and providing reasonable accommodations to applicants with disabilities.