Account Director

About the role

The Account Director is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Account Director establishes the strategic objectives and goals for the account and directly manages a team of functional leaders with accountability for delivering outstanding results within their areas of responsibility. Manages the day-to-day client relationship of one or more client accounts in a geographic region within Global Occupier Services (GOS) across one or more service lines including Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.), Project & Development Services, Transaction Management, Portfolio Administration, and Portfolio and Workplace Strategy. The Account Director is typically responsible for between one and five million dollars in revenue. This position provides management across all aspects of the accounts including, but not limited to: Service Delivery Excellence (including innovation, best practices etc.), Client Experience & Relationship Management, Talent Management and Team Development, Financial Performance (including P&L, contract expansion / renewals etc.).

Responsibilities

• Obtain a thorough understanding of the client’s business goals and strategies to align real estate services with these objectives
• Implement the overall vision, strategy and measurement metrics to the applicable service lines
• Develop and maintain strong client relationships
• Implement and manage account governance process
• Lead services to meet client retail site growth goals.
• Identify existing and new opportunities for enhancing service solutions and capabilities
• Assist with risk mitigation and dispute resolution for client and C&W
• Actively manage and develop account talent in partnership with HR, including promotion of diversity, equity & inclusion, talent reviews, performance reviews, succession planning etc.
• Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations, etc.
• Develop and maintain account P&L management, profitability and overall financial performance
• Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion
• Ensure quantitative and qualitative analytics and evidenced-based decision making

Requirements

Minimum of 7 years at management level or other similar capacity; experience in directly leading and managing teams; client, P&L and contract management experience; experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and Design, with retail portfolio experience; ability to help client drive new site growth.

Qualifications

Bachelor’s degree required; Master’s degree or MBA preferred.

Skills

• Leadership
• Customer Relationship Management
• Technical Skills
• Organization Design & Management Skills
• Communication (oral and written)
• Matrix Organization / Business Partner Skills
• Presentation Skills
• Business Acumen
• Retail Portfolio Knowledge

Benefits

Cushman & Wakefield provides eligible employees with a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.

Pay

The compensation for the position is: $212,500.00 - $250,000.00; compensation will depend on factors such as collective bargaining agreement coverage, geographic area, market pay rates, candidate experience and qualifications; the company will not pay less than minimum wage for this role.