Account Director, Education

About the Company

Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI.

AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them.

By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. We’re a globally distributed team that offers flexible work options, whether it’s from home, an office, or a collaboration space, coming together intentionally for collaboration and key milestones.

About the Role

The Account Director, Education is responsible for driving new business, expansion, and renewals within a designated territory. This role involves engaging with university presidents, provosts, chancellors, and deans, leveraging multiple communication channels. Success in this role requires a structured and repeatable sales process, as well as the ability to work collaboratively and cross-functionally in a fast-paced environment.

Responsibilities

• Prospect, engage, and sell to senior education leaders across 4-year institutions, community colleges, and high schools (emerging), as well as other business buying personas within your aligned territory.
• Build pipeline for new business in your territory.
• Ensure timely renewals and drive growth within existing assigned accounts.
• Develop opportunities for cross-sell in established accounts via direct prospecting and partnership with the Sales Development team.
• Meet or exceed established weekly and daily activity metrics, consistently drive retention lifecycle activities with install clients, and identify and execute on expansion opportunities to hit quarterly and annual quotas.
• Develop a comprehensive understanding of all product offerings, with a focus on understanding buyers, education procurement processes, and expansion through for-credit use cases.
• Stay informed about evolving business and technology challenges faced by clients.

Qualifications

Basic Qualifications

• 6+ years of experience in a sales-related role selling to universities, colleges, high schools, and education systems.
• Proven experience in managing a sales quota and successfully negotiating contracts.
• Proven experience selling to university presidents, provosts, and deans, with a strong ability to build lasting client relationships and provide strategic, value-added insights to their business.
• Demonstrated ability to collaborate closely with Customer Success teams, effectively linking learning initiatives to measurable business outcomes.
• Demonstrated experience in effective presentation, organization, and time management, with a proven track record of delivering effective results.
• Travel will be required for industry events, client meetings, and team off-sites (estimated 25% travel).

Preferred Qualifications

• Enterprise sales experience at a SaaS company.
• Proven ability to consistently exceed sales quotas for growth and renewal business, with demonstrated success in accurate forecasting and achieving sales commitments.
• A proven track record of prospecting and generating demand within an existing client base through upsell and cross-sell strategies, being a "farmer-hunter" and proven closer in the higher education space.
• Entrepreneurial drive with the ability to work independently or collaboratively in fast-paced, dynamic, and ambiguous environments.
• A quick learner who is comfortable with technology and adapts easily to new tools and processes.

Skills

If this opportunity interests you, you might like these courses on Coursera:

• Business Strategy
• Business Analytics
• Influencing People
• Customer Analytics

Pay

This role is available in the following US Pay Zones:

• US Zone 1: $134,000 - $167,500
• US Zone 2: $134,000 - $167,500
• US Zone 3: $114,000 - $142,500
• US Zone 4: $107,200 - $134,000

At Coursera, we offer competitive, zone-based pay aligned to your location, experience, and role level across four U.S. pay zones. US Pay Zones are defined as follows:

• US-Z1: Bay Area
• US-Z2: NYC and Seattle Metro
• US-Z3: CA, WA, NY, NJ, CO, CT, DC, GA, IL, MA, MD, OR, RI, TX, VA
• US-Z4: AK, AZ, DE, FL, HI, ID, IN, IA, KS, KY, MI, MN, MO, MT, NC, NV, NH, OH, OK, PA, SC, TN, UT, VT, WI

Benefits

Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks designed to help you grow and thrive wherever you are.