Account Director, Client Experience Digital

About the role

The team is seeking a Manager with client experience and healthcare communications expertise to serve as a counselor to our clients for one of our largest and fastest growing accounts. This role involves developing and executing strategic integrated communications programs, supporting overall strategy, and advising healthcare clients.

Responsibilities

• Develop and execute strategic integrated communications programs
• Serve as a counselor to clients for a major account
• Support overall strategy and advise healthcare clients
• Manage day-to-day digital strategy for a major client across a portfolio of brands
• Write content briefs, oversee social media content calendars, and develop project timelines
• Coordinate with account, science communications, analytics, and influencer teams
• Manage client status and internal status documents from a digital perspective
• Maintain a keen interest in current industry trends and act as a thought leader
• Attend and speak on client calls, offering strategic counsel with digital lead support
• Be a self-starter who works well within a highly collaborative, multi-disciplinary team

Requirements

• Experience working on multi-disciplinary (holistic) healthcare communication initiatives, ideally including disease education campaigns
• Familiarity with data and regulatory milestone communications
• Fluency and/or familiarity with digital and social media
• A strong understanding of the relationship between traditional public relations and the use of current online/digital technology and social media
• Experience with clients and accounts that are measurement and evaluation driven
• Presentation skills, poise, and professionalism
• Industry experience in healthcare communications and/or pharmaceuticals

Qualifications

• At least 4 years' experience in public relations at an agency or corporate in-house (healthcare experience preferred)
• The ability to manage multiple projects at various stages simultaneously
• Be a self-starter who works well within a highly collaborative, multi-disciplinary team

Skills

• Broad interest in the full remit of healthcare communications, including social/digital, earned media, data and regulatory milestones, and unbranded disease awareness programming
• Specific interest or experience in celebrity campaigns

Benefits

dnA was recently the winner of MM+M small healthcare agency of the year. dnA prides itself on delivering an employee experience that makes a difference. We invest in our team and put culture front and center through a variety of programs, policies, and events. It's all about growth and opportunity.

Pay

$82,000 USD - $92,000 USD

Schedule

Minimum of three days a week in the office, with the objective of increasing this requirement over time.