Account Director, Client Experience

About the role

We are seeking a vice president, client experience to join one of our fastest growing accounts at an exciting moment in time. The ideal candidate will have proven leadership and client service skills, and experience managing both unbranded celebrity market-shaping programs and data/regulatory milestone announcements with pharmaceutical companies.

Responsibilities

• Partner with clients, interagency partners, dna leaders and team members, establishing integrated plans and ensuring their successful implementation.
• Initiate and closely manage implementation of client-approved programs, understanding brand, program and tactic status, dependencies and considerations at all times.
• Serve as the driving force behind all program elements, providing clear direction to the internal team (across CX and specialist partners), foreseeing potential roadblocks and proactively recommending/implementing solutions.
• Oversee high-profile celebrity partnerships, liaising with the talent agency and our world-class specialist teams to execute campaigns.
• Understand client business challenges and asks, with strong instincts and the ability to craft deliverables that address the client's request.
• Build strong client relationships, demonstrate expertise on the client's business, competitive landscape and audience, and procure brand and enterprise intelligence to inform the team's work.
• Lead the team in demonstrating executional excellence, ensuring all deliverables are polished, error-free, strategically sound and on-time/budget.
• Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential.
• Lead financial management for clients, including managing complex budgets, and overseeing reconciliations and invoicing.

Requirements

• Bachelor’s Degree or higher
• 9-12 years of agency experience
• Understanding of integrated agency teams (Earned Media, Digital, Strategy, Creative)
• Experience in pharma communications in a comparable agency environment, including managing medical/legal/regulatory review processes and compliance considerations
• Can promote a culture of collaboration and teamwork across organizational functions
• Able to handle multiple deliverables at once
• Ability to stay calm under pressure and always focus on problem solving
• Outstanding communications skills (verbal, written, and presentation)
• Excellent organizational skills and attention to detail
• Proficiency in sculpting and telling a cohesive story
• Deep knowledge of the pharma regulatory landscape

Qualifications

The ideal candidate will have:

• Proven leadership and client service skills
• Experience managing both unbranded celebrity market-shaping programs and data/regulatory milestone announcements with pharmaceutical companies
• Personal ownership and accountability for client engagement
• Ability to cultivate and nurture long-term partnerships and client satisfaction
• Proactive, strategic, resourceful, and accountable with an entrepreneurial spirit, curiosity and a desire to explore and test new ideas

Skills

The ideal candidate will possess:

• Strong instincts and the ability to craft deliverables that address the client's request
• Expertise on the client's business, competitive landscape and audience
• Ability to identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential
• Ability to lead financial management for clients, including managing complex budgets, and overseeing reconciliations and invoicing

Benefits

At dna, we believe in investing in our team and putting culture front and center through a variety of programs, policies and events. We are small meets big – giving our clients and employees the benefits of both. As a global agency, we have staff in 10 markets on four continents. Yet, our close-knit agency environment will ensure that you will have ample opportunity for visibility with senior management who will make a personal investment in your career. And, as part of a large global IPG network with seamless integration with our sister agencies, such as Weber Shandwick and large advertising agencies, you'll have access to world class resources and endless exposure to the most cutting-edge marketing approaches.

Pay

$145,000 USD - $180,000 USD

Schedule

Minimum of three days a week in the office, with the objective to increase this requirement over time.

Additional Information

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you.