Account Director, Brands

About the role

You Will Own Value Realization & Adoption
Ensure products purchased are being utilized and that client is receiving business value (and can articulate the ROI story)
Primary Account Owner / Client POC
Responsible for QBR planning, holistic account strategy, and cross-team collaboration with larger account team
Leads Renewals & Risk Mitigation
Leads renewal strategy and execution
Proactively identifies risks at least 6 months in advance
Drives Overall Revenue Growth
Identify upsell and expansion opportunities for CLSpearheads data monetization strategy to drive variable revenue growth

Requirements

• Strong leadership capabilities
• Motivating and project managing internal stakeholders
• Organizational capabilities
• Anticipate multiple outcomes and plan for each scenario (Chess)
• Resourcefulness
• Tact and presence
• Able to prepare for a C level conversation (bonus: familiarity with NPV, IRR, ROI)
• Able to craft & present summary of value delivered from customer's perspective
• Strategic insight
• Able to demonstrate an understanding of clients’ business goals and objectives, and ensure our solutions are aligned with their success criteria
• Track record of Identifying opportunities for upselling and cross-selling to achieve revenue growth targets
• Strong Relationship & Empathy
• Able to digest how product/process change might impact customer’s business
• Able to communicate why change is disruptive and empathize with customer
• Bonus: Ability to provide recommended adjustments to change based on customer & potential other customers

Preferred Skills

• Enterprise B2B SAAS CSM experience, with specific emphasis on Data analytics, Cloud, Collaboration or Identity
• Minimum of 5 yrs as CSM/Account Director in a customer facing role
• History of growth in seniority of roles or size of accounts preferred
• Experience managing 15-20 $500k ARR+ accounts at once
• Strong negotiation/project management skills.
• Familiarity with LiveRamp and its role in ecosystem, either from brand client or platform side
• Familiarity with Clean Room solutions, Measurement and/or Collaboration use cases
• Familiarity with Salesforce or other CRM Software
• Experience drafting QBRs, executive summaries
• Experience managing renewals and partnering with Sales on upsells/cross-sells

Benefits

• People: Work with talented, collaborative, and friendly people who love what they do.
• Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
• Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
• Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
• Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead. Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)
• RampRemote: A comprehensive office equipment and ergonomics program—we provide you with equipment and tools to be your most productive self, no matter where you're located

More About Us

LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp. LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. We use automated decision systems (ADS) as part of our recruitment and hiring process. If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know. We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates. California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process. To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.