Account Director

About the role

Reports to the Head of Accounts. This exempt role is responsible for leading client relationships, driving business growth, and ensuring delivery excellence through strategic planning, financial insight, and entrepreneurial thinking. The Account Director monitors industry trends and technological advancements to enhance service offerings and agency capabilities.

Responsibilities

• Client Partnership (50%) – Build and maintain high-trust relationships with senior client stakeholders and Airtable partner stakeholders; guide conversations around value, growth, and long-term engagement; grow account engagement and own revenue growth goals aligned with the Head of Accounts.
• Business Management (15%) – Lead pitch efforts from opportunity discovery through deck execution and presentation; contribute to quarterly and annual business planning; participate in agency-led business management monitoring and planning; manage a book of business: $500k–$3M+.
• Project & Program Management (25%) – Translate client needs into actionable briefs, scopes, and project plans; partner with senior cross-functional leaders to ensure quality work, identify new opportunities, and pitch ideas; partner with producers to ensure operational accuracy and delivery excellence; own and produce up to 2 workstreams when the owned portfolio is less than $1M.
• People Management (10%) – Support and guide producers working within owned accounts; as team size allows, may manage Producers (from Jr. to Production Leads).

Requirements

• 7+ years of experience in client services or account leadership.
• 3–5+ years providing mentorship within a team or project context.
• Proven experience leading complex digital projects from discovery through delivery.
• Experience in digital-first or integrated agency environments.
• Bachelor’s degree in marketing, communications, business, or related field (or equivalent experience).

Skills

• Deep understanding of digital product development.
• Experience and knowledge of Airtable preferred.
• Exceptional financial acumen—especially forecasting, project profitability, revenue recognition, and budget management.
• Strong communication, negotiation, and client relationship-building skills.
• Fluency in scope planning, timeline development, and budget management.
• Effective team manager; able to inspire, delegate, and communicate clear expectations.
• Skilled in managing cross-functional collaboration and complex internal/external workflows.
• Clear, confident presenter with a knack for making strategy actionable.

Work Environment and Physical Demands

The following capabilities are required to perform the essential functions of this position. Reasonable accommodations are available to address the following requirements:

• Using standard office equipment, computers, and related technology.
• Activities performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
• Bending, reaching, lifting, pushing, and pulling up to 25 pounds.
• Travel may be up to 25–50% of this role.
• Hybrid work model: in-office Tuesday–Thursday, remote Monday and Friday.
• Candidates based in the Portland Metro area preferred to enable hybrid work from the NW Portland office.