Account Director
TH Experiential · United States · 3 mo ago
RemoteRemoteBusiness DevelopmentFull-time
Key Responsibilities
- Serve as the senior point of contact for assigned accounts, owning communication, trust, and outcomes across planning and execution.
- Develop strategies for relationship-building, retention, and revenue growth across your assigned accounts.
- Lead pitch meetings, planning sessions, and strategic check-ins with client stakeholders - and command the room while doing it.
- Provide leadership with regular, clear updates on account health, opportunities, and action plans.
- Build, manage, and mentor a team of client service managers; own performance reviews and staffing decisions.
Proposal Development & Intake
- Take account briefing calls and RFPs, and translate client requests into clear, effective internal briefs for the team.
- Collaborate with strategy, creative, and production leads to develop thoughtful, on-brand proposals that reflect client goals.
- Convert client needs into scopes of work, and sound strategic direction aligned to long-term objectives.
Project Oversight & Delivery
- Manage day-to-day execution across concurrent programs while keeping alignment with client expectations.
- Oversee timelines, deliverables, and budgets; own client P&L, valuation, and ROI metrics for your accounts.
- Work alongside Producers during execution, spot-checking deliverables and protecting the client’s interests and vision throughout.
- Go onsite during activations to manage the client relationship and represent TH on the ground.
- Lead internal and external check-ins and keep systems current and accurate.
- Proactively problem-solve and escalate with a recommendation.
Post-Project & Retention
- Facilitate post-project debriefs and key-learnings sessions with clients and internal teams.
- Generate post-project plans that deepen the relationship and surface new business and retainer opportunities.
- Partner with marketing to reconnect and reinvigorate past client relationships.
- Share learnings with leadership to continuously refine workflow, process, and the client experience.