Account Director

Key Responsibilities

• Serve as the senior point of contact for assigned accounts, owning communication, trust, and outcomes across planning and execution.
• Develop strategies for relationship-building, retention, and revenue growth across your assigned accounts.
• Lead pitch meetings, planning sessions, and strategic check-ins with client stakeholders - and command the room while doing it.
• Provide leadership with regular, clear updates on account health, opportunities, and action plans.
• Build, manage, and mentor a team of client service managers; own performance reviews and staffing decisions.

Proposal Development & Intake

• Take account briefing calls and RFPs, and translate client requests into clear, effective internal briefs for the team.
• Collaborate with strategy, creative, and production leads to develop thoughtful, on-brand proposals that reflect client goals.
• Convert client needs into scopes of work, and sound strategic direction aligned to long-term objectives.

Project Oversight & Delivery

• Manage day-to-day execution across concurrent programs while keeping alignment with client expectations.
• Oversee timelines, deliverables, and budgets; own client P&L, valuation, and ROI metrics for your accounts.
• Work alongside Producers during execution, spot-checking deliverables and protecting the client’s interests and vision throughout.
• Go onsite during activations to manage the client relationship and represent TH on the ground.
• Lead internal and external check-ins and keep systems current and accurate.
• Proactively problem-solve and escalate with a recommendation.

Post-Project & Retention

• Facilitate post-project debriefs and key-learnings sessions with clients and internal teams.
• Generate post-project plans that deepen the relationship and surface new business and retainer opportunities.
• Partner with marketing to reconnect and reinvigorate past client relationships.
• Share learnings with leadership to continuously refine workflow, process, and the client experience.