Account Director

As a Director, Client Solutions Partner (a.k.a Account Director), you will lead a cross-functional team servicing clients from several of the world’s leading brands. The ideal candidate will have a proven track record of managing and growing client relationships with key client stakeholders. You will anticipate clients’ needs, understand what drives their success, challenge them to think differently, and—in partnership with Pace’s creative and strategy leads—provide highly valued business insights that help them achieve their goals and objectives.

Responsibilities

• Learn the clients’ full business goals and objectives, competitive landscape, target audience, and internal dynamics.
• Push clients intellectually and develop innovative, unforeseen solutions to their business problems.
• Work with Pace senior leadership, peers, and client team on creation of an account-level marketing/development plan.
• Identify opportunities for growth within existing client relationships and present/position new ideas to clients on an ongoing basis to generate additional revenue.
• Develop a strong POV on the practice of marketing, understand the client’s marketing and brand strategy, and draw together Pace’s marketing solutions (talent and technology) to meet that need.
• Be a thought leader, intellectually curious, seeking out insights and information on improving/advancing the client relationship to get the desired results creatively, strategically, and financially.
• Own client briefs and be a strategic adviser to the client, driving against established goals and keeping your team on track.
• Advocate for great work—always on behalf of clients, internal teams, and Pace.
• Drive team collaboration to identify new opportunities for business growth and solve pertinent issues related to the client/account.
• Motivate and mentor team members to continually elevate thinking, strive to provide exceptional quality and service of work, and mobilize resources to most effectively meet account requirements.
• Provide strategic guidance for multi-discipline working teams in the prioritization and execution of client work.
• Monitor the overall process, note areas for improvement, propose solutions, and plan for executing in a timely, team-friendly manner.
• With the Project Manager, contribute to the development of project timelines and manage the client budget, proactively reporting on forecast and spend.
• May be asked to participate in new business development.
• Manage profit and loss responsibility for assigned clients as well as financial forecasting.
• Ensure delivery of financial goals, appropriately resourcing against projects, providing accurate financial projections, and identifying opportunities for organic program growth.
• Be aware of competition and market factors that can disrupt the agency-client relationship or potentially harm financial performance.
• Monitor industry trends to anticipate client needs.

Requirements

• BA in Marketing, Communications, or other related field; relevant advanced degree is a bonus.
• Minimum 10 years of experience in account services within the digital marketing, content, or advertising industry.

Skills

• Demonstrated ability to lead a team in a highly collaborative environment to develop and execute digital marketing and content strategies for clients.
• A proven history of strategic account planning and management, growing key accounts.
• Strategic thinking and ability to see the big picture.
• Ability to model strong leadership skills; empowering others to be their best.
• Creative problem-solving.
• Strong strategic, analytical skills, and effective problem-solving skills.
• Passionate self-starter.
• Exceptional written and verbal communication.
• Strong project management and time management skills.
• Demonstrated budget management experience for client projects, including prior experience developing fees and budget allocation models.
• High attention to detail and drive to deliver the best.
• Strong presentation and meeting facilitation skills.
• Ability to travel occasionally to attend in-person client meetings.

Pay

The salary for this position will range from $96,000–$130,000 in NYC and surrounding areas, depending on experience, education, geographical location, and other factors.

Benefits

• Full suite of benefits available after one full month of employment, including medical, dental, vision, and 401(k) with profit sharing.
• Life Balanced Account for reimbursement of personal expenses (e.g., groceries, haircuts).
• PTO: Vacation, Recharge, Safe & Sick Time, Flexible Holidays + 10 standard paid holidays and a paid Day of Service.
• Free financial wellness and planning, and a robust EAP.