Account Director

About the role

This position serves as the primary contact and liaison to external customers on behalf of Noridian. The role collaborates with Noridian staff to ensure the contract optimizes performance, meets metrics and deliverables, and operates on-budget. The Account Director also engages with contractors, vendors, associations, and providers in the communities associated with these contracts. The primary responsibilities include providing account management guidance, strategic leadership, planning, and reporting to and from affected personnel.

Responsibilities

• Ensures the organization meets all contractual and performance expectations regarding quality, timeliness, and change management implementation
• Cultivates positive working relationships with internal and external customers (Noridian staff and state/federal/commercial entities associated with contracts)
• Manages the financial performance of contracts
• Provides support to the bid and marketing team on growth initiatives
• Achieves contract expectations for state contracts and attains established Service Level Agreement (SLA) criteria
• Participates in the change management process and reviews to manage contract scope changes
• Coordinates budget management for contracts
• Ensures necessary internal controls are established, documented, and adhered to
• Serves as liaison and primary contact for prime or subcontractors regarding contract performance
• Supports contract’s technical direction and assures compliance with all Health Insurance Portability & Accountability Act of 1996 (HIPAA) and other legislative mandates
• Determines and develops the technical/operational needs for program stakeholders
• Initiates innovative recommendations to customer(s) and prime contractor
• Recruits, develops, motivates, directs, and provides leadership and performance management to professional staff
• Establishes strategic goals, monitors, and reports progress
• Initiates disciplinary action when performance does not meet expectations
• Leads by example by promoting teamwork, recognition, and leadership while demonstrating company values
• Responds to and implements changes in a flexible, positive manner
• Coordinates special projects as needed

Minimum Qualifications

• Bachelor’s degree in Business, Communications, or related field
• Master’s degree in Business, Communications, or related field; or 4 additional years of equivalent experience in lieu of a Master’s degree
• 10 or more years of professional experience
• 5 years’ management experience
• 3 years’ experience managing complex systems or workflows
• Public relations, interpersonal, and presentation skills
• Excellent written and verbal communication skills
• Management and organization skills
• Excellent MS Excel, Word, and PowerPoint skills
• Problem-solving and analytical skills
• Conflict resolution and negotiation skills
• Ability to read and comprehend technical documents
• Ability to define, lead, and manage projects

Preferred Qualifications

• Master’s degree in Business Administration or related field
• 10 years’ healthcare experience
• 8 years’ management experience
• 6 years’ specified experience for which the account they are leading
• Experience leading technology projects and teams, preferably in a state or federal public healthcare environment
• Customer service experience
• Experience with contracting – terms and negotiations
• CMS Access Compliance and Regulation

Contingency Statement

Some positions require compliance with (i) federal and agency-specific regulations and related clauses included in Noridian's prime contracts with the Government, (ii) background checks, and (iii) eligibility for a government-issued identification card. An employee in this position may be required to possess a “Federal Identification Card” (Federal ID) as a condition of employment. Federal IDs may include one of the following: Personal Identity Verification (PIV) card, Personal Identity Verification-Interoperable (PIV-I) card, a Local-Based Physical Access Card issued by CMS, or a Local-Based Physical Access Card issued by another Federal agency and approved by CMS. Obtaining a Federal ID and continued eligibility for this position may require the successful completion of a Federal Background Investigation performed by the Federal Government and a residency requirement that you have lived in the United States at least three out of the last five years. Failure to obtain a Federal ID may result in the removal from the position or termination of employment.

Pay

The pay range for this position is $104,831 - $158,627 per year. The base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Benefits

• Incentive Plan
• Lifestyle Benefit