Account Director

If you thrive on building trusted partnerships and turning opportunities into long-term success, this is your chance to join IDX as an Account Director and make a real impact for our clients.

Pay

Base salary of $120,000–$130,000 with an uncapped commission plan.

Benefits

• 20 days PTO, plus 10 public holidays and 2 floating days
• Hybrid working (Tue/Wed/Thu in office), plus flexibility for when life happens
• Commuter benefits program
• Dog-friendly office, plus competitive rates on pet insurance
• Extensive menu of health care options (medical, dental, vision) available on your first day
• Mental health support including company Employee Assistance Program
• Flexible parental leave
• Paid community volunteer days (including school plays and trips)
• Variety of competitive insurance policies (short/long-term disability and legal)
• 401k retirement plan with company match
• Employee perk program giving access to a wide variety of online discounts
• Culture Committee focused on regular social, educational, and community-based activities

About Us

IDX isn’t your average communications company. With over 25 years of industry experience and a portfolio of prominent global clients, our award-winning communication solutions are seen by billions every month across a global audience. Since 2000, we’ve partnered with more than 4,000 clients worldwide, combining strategic thinking with digital expertise to deliver measurable results. Headquartered in London, our team of 450+ professionals works across Europe, North America, Asia-Pacific, and the Middle East. An Investcorp portfolio company, we’re a global digital communications agency helping businesses build stronger connections with their audiences through corporate communications, investor relations, creative, digital marketing, technology, and data-driven solutions.

Responsibilities

• Client Relationship & Account Leadership
  • Lead day-to-day client relationships across a portfolio of accounts, acting as the primary point of contact
  • Build strong, trusted relationships with client stakeholders, progressively developing senior-level engagement
  • Develop a strong understanding of client business models, investor relations strategies, and communications agendas
  • Hold regular client status meetings, performance check-ins, and activity reviews, particularly around results announcements and campaign delivery
  • Stay abreast of digital trends and industry shifts, ensuring continuous personal and professional development
• Commercial & Revenue Responsibility
  • Manage a defined revenue target across multiple client accounts
  • Support client retention through consistent delivery, clear communication, and value demonstration
  • Take an active role in renewals, including preparing renewal proposals and negotiations
  • Identify upsell and cross-sell opportunities within existing accounts and escalate larger growth opportunities as appropriate
• Account Growth & Opportunity Development
  • Proactively identify client needs, white space, and potential opportunities for additional services
  • Develop new buying and influencer contacts within client organizations
  • Own the development of proposals, pricing, and recommendations, with business support
  • Support competitive tenders and new business pitches alongside senior team members
• Delivery Oversight & Quality Control
  • Oversee the delivery of projects and retainers across assigned accounts
  • Lead project check-ins before and after key milestones to ensure alignment, quality, and efficiency
  • Work closely with delivery, product, and specialist teams to ensure work is delivered on time, on budget, and to agreed standards
  • Identify and manage risks, issues, and dependencies proactively
• Collaboration & Team Contribution
  • Work collaboratively with senior leadership to support overall account strategy
  • Contribute to knowledge sharing and best practice within the Account Management team
  • Participate in IDX events, industry activities, and agency initiatives

Requirements

• Experience in a commercial Account Management role within a digital, corporate communications, investor relations, or related environment
• Proven experience managing multiple client accounts simultaneously
• Commercial awareness with experience working to revenue targets
• Strong project and stakeholder management skills
• Excellent written and verbal communication skills
• Ability to identify opportunities and contribute to account growth
• Collaborative, proactive, and detail-oriented approach

IDX is an Equal Opportunity Employer. We aim to foster an environment that desires and recruits diverse talent, cultivates a culture that celebrates all identities, life experiences, perspectives, and ensures equal opportunity for all.