Account Director

Heartbeat is a full-service agency for healthcare Challenger Brands. Challengers are playing a high-stakes game—they must battle behemoth market leaders, upend ingrained treatment habits, or transform a “me-too” product into “yes-please.” The agency is known for serving up distinctive strategies and differentiating approaches, ensuring clients’ market positions are uniquely owned. Heartbeat designs their organization around a 100% integration model, housing media, strategy, med comms, creative, technology, and even point of care/population health under the same roof for the tightest, most integrated campaigns possible. They price work based on outcomes, not outputs, delivering alignment, orchestration, efficiency, and maximum impact for every dollar spent.

About the role

As an Account Director, you’ll start here but we’re always planning for where you’ll go. This role is designed to help you hone skills that will build your career, including leadership, client expertise, and strategic growth of client relationships.

Responsibilities

• Provide leadership and guidance to clients while being engaged and passionate about delivering outstanding creative ideas
• Become an expert in clients’ business and serve as the clear voice of the client within the agency
• Ensure clients are well served while advancing agency positioning and growing client relationships
• Demonstrate excellent written and oral communication skills
• Deliver persuasive presentations that establish personal credibility
• Manage multiple client contacts and maintain strong inter-agency relationships
• Exhibit exceptional team management skills
• Learn quickly and handle multiple tasks with relentless attention to detail
• Understand technical concepts (web development, application development, databases)

Requirements

• 7+ years of experience in client services
• Interactive marketing expertise
• Ability to rapidly grasp client marketing objectives and technical concepts
• Experience managing accounts with many moving parts
• Strong client management and relationship skills
• Ability to manage and grow marquee accounts
• Knowledge of the pharmaceutical and healthcare industries (HCP and DTC)

About the company

Heartbeat is a healthcare marketing & creative agency headquartered in NYC, powered by ~300 smart people across the US. In the past four years, we’ve been named a 4-time “Best Place to Work” by AdAge and MM+M, and a “Diversity & Inclusion Champion” by MedAdNews.

Culture

• Empowering Challenger Brands: We work with marketers who have big ambitions and the drive to achieve them. As their partners, we deliver on our core values: insightful, inventive, and courageous.
• Being the Best Place You’ll Ever Work: We support you to do and be your best—through flexible work arrangements (work from anywhere, forever), unlimited PTO, self-care stipends, and team-building activities like selfie scavenger hunts and companywide bingo.
• Fostering a Diverse & Caring Community: We’re the most diverse agency in healthcare, by design. Our affinity groups, cultural celebrations, and unwavering support ensure everyone is represented and amplified. We’re proud of our 90% retention rate and that 1/3 of employees have been here for 4+ years.

Benefits

• Medical, dental, and vision coverage
• Disability insurance
• 401K retirement plan
• Parental and family care leave
• Family forming assistance
• Tuition reimbursement
• Flexible time off

Pay

Compensation range: USD $121,315.00 - USD $194,220.00 annually. The final compensation will be determined based on skills, qualifications, and experience, consistent with applicable law.