Account Director

Job Requirements

• 10+ years of account management experience – ideally digital/social agency experience; traditional agency experience is a plus.
• Proven success leading strategy for both B2B and B2C programs.
• Experience managing multiple client teams across diverse industries, ideally in tech, innovation, or emerging categories.
• Expertise in CRM program execution and large-scale audience engagement initiatives.
• Strong background in social campaign strategy and integration.
• Fortune 500 client experience, with a track record of growing accounts organically.
• Skilled in developing pitches and serving as the strategic lead in new business efforts.
• Exceptional leadership and mentorship capabilities, with a history of shaping team members’ career growth.
• Dynamic, innovative mindset with strong business acumen.
• Willingness to travel throughout the United States and Canada as required.

Job Responsibilities

• Client Leadership & Relationship Management:
• Serve as primary day-to-day senior contact across client portfolio, maintaining strong relationships, driving overarching strategy and innovation and ensuring account health.
• Build and nurture senior-level client relationships, ensuring satisfaction, trust, and long-term account growth.
• Develop strategic presentations, pitches, and proposals for existing and prospective clients.
• Lead regular client meetings, planning sessions, and business reviews across active engagements.
• Manage client communications, issue resolution, and escalation management.
• Partner with clients to identify priorities, align on roadmaps, and guide strategic decision making.
• Account Growth & Commercial Management:
• Identify opportunities for account growth and expansion across practices and capabilities.
• Partner with Growth Lead(s) to identify and pursue account growth opportunities.
• Own scopes of work, change orders, and pricing recommendations across accounts.
• Develop proposals, recommendations, and support new business opportunities within existing accounts.
• Manage account pipeline, forecasting, and opportunity tracking.
• Financial & Operational Management:
• Own financial oversite across active engagements, overseeing budgets, timelines, resourcing plans and communications to ensure projects are delivered on time, on budget, and to the highest standard.
• Partner with project management and finance teams to monitor financial health and reconcile budgets as needed.
• Manage resourcing conversations and balance delivery needs across multiple workstreams.
• Oversee account operations and ensure projects move efficiently across teams.
• Cross Functional Leadership & Delivery Oversight:
• Coordinate work across strategy, analytics, creative, CRM, technology, and project management teams.
• Guide integrated teams through planning, execution, and delivery of complex initiatives.
• Drive process improvements across digital engagement, CRM programs, emerging tech integrations, and social initiatives.
• Remove blockers and ensure teams are aligned on priorities, timelines, and client expectations.
• Maintain oversight across multiple concurrent projects and workstreams.
• Team Leadership & Development:
• Lead the account team; providing mentorship, coaching, career and growth planning.
• Support onboarding, development, and day-to-day team leadership activities.
• Create alignment across teams and foster strong collaboration practices.
• Contribute to team growth, process improvement, and ways of working.

Job Benefits

• Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.
• Vacancy Type: This posting is for an existing vacancy.