Account Director (33051)

PANTHERx is the nation’s largest rare disease pharmacy, prioritizing the patient experience in every aspect of our work. We seek team members who are inspired, compassionate problem solvers, committed to high-quality outcomes for patients with rare and devastating diseases. At PANTHERx, employees drive our mission and have opportunities to explore interests and expand careers while delivering uncompromising quality.

About the Role

The Account Director serves as a proactive business partner, driving strategic outcomes for complex pharmacy manufacturer programs through data-driven insights, collaboration, and operational excellence. This role influences senior stakeholders, aligns cross-functional teams, and ensures program growth and long-term success. Occasional travel to PANTHERx headquarters or manufacturer sites is required.

Responsibilities

• Serve as the primary point of contact for assigned manufacturer partners, delivering strategic, value-focused communication.
• Collaborate across internal departments and external stakeholders to align on program objectives and deliverables.
• Deliver measurable value to clients through performance outcomes, innovation, and partnership optimization.
• Use advanced analytics to demonstrate PANTHERx’s impact on patient outcomes.
• Drive critical program insights and recommendations using comprehensive business metrics.
• Translate data into strategic insights related to drug utilization, patient engagement, and payer performance.
• Lead the preparation and delivery of quarterly business reviews (QBRs) with actionable analytics.
• Monitor and report on program KPIs, SLAs, and contractual metrics.
• Ensure adherence to contractual obligations while driving performance improvements through internal collaboration.
• Utilize operational knowledge to ensure precise data transmission to partners and resolve discrepancies proactively.
• Own end-to-end program execution, including issue resolution, partner engagement, and performance tracking.
• Lead the implementation of advanced manufacturer programs and support product launches, staff training, and critical initiatives.
• Analyze trends in program performance (e.g., conversion, adherence, persistence) to identify improvement opportunities.
• Conduct program health checks, report findings, and collaborate on actionable items.
• Streamline communication between internal inventory teams and manufacturer supply chains to avoid disruptions to patient care.
• Manage ancillary business relationships (e.g., buy and bill, wholesale, In Office Dispense Networks).
• Provide leadership support to operations teams, including performance tracking and feedback.
• Attend in-person meetings and events at PANTHERx headquarters or manufacturer locations as required.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in Health Science, Business, Marketing, or a related discipline.
• Minimum of six (6) years of experience in healthcare, pharma, client services, or strategic program management.
• Demonstrated experience using data analytics to drive business outcomes.
• Proven ability to collaborate across departments and influence stakeholders at all levels.
• Strong critical thinking, problem-solving, and independent decision-making skills.
• Executive presence with the ability to influence senior and C-suite stakeholders.
• Prior leadership experience.
• Ability to travel as required for client meetings and industry events.

Preferred Qualifications

• Advanced Degree (e.g., PharmD, Ph.D., MBA) in Health Science, Business, Marketing, or a related discipline.
• Experience in enterprise account management with pharma/healthcare client leadership.
• Experience supporting pharmaceutical manufacturers or specialty pharmacy operations.
• Proficiency in advanced reporting/BI tools (Tableau, Power BI, etc.).
• Experience in process improvement (Lean Six Sigma, etc.).
• PMP or equivalent certification.
• Knowledge of commercial drug launch strategy, specialty pharmacy, market access, PBM relations, or healthcare data.

Work Environment

This role operates in a professional home or office environment, routinely using standard office equipment such as computers, phones, and photocopiers.

Physical Demands

The role requires regular sitting, standing, walking, and use of hands and fingers. Visual acuity is necessary for extended data-related tasks. Reasonable accommodations may be made for individuals with disabilities.

Benefits

• Hybrid, remote, and flexible on-site work schedules.
• Comprehensive benefits package, including medical, dental, vision, HSA, and FSA.
• 401K with employer matching.
• Employer-paid life insurance and short/long-term disability coverage.
• Employee Assistance Program (EAP).
• Generous paid time off for full-time employees, with limited PTO for part-time employees.
• Paid holidays.