Account Development Representative

About the role

We’re adding two high-impact Account Development Representatives to strengthen retention, re-energize inactive accounts, and fuel new business growth.

Responsibilities

• Drive outbound business-review calls with current and inactive accounts.
• Spot usage trends, identify at-risk or dormant accounts, and take action.
• Surface upsell, cross-sell, and reactivation opportunities with confidence.
• Capture call outcomes, next steps, and opportunity notes directly in HubSpot.
• Work targeted call lists to prospect and qualify net-new opportunities.
• Book qualified meetings for field sales/account management.
• Maintain a clean, accurate pipeline and activity log in HubSpot.
• Hit daily/weekly outreach targets.

Requirements

• 1+ years in inside sales, account management, or customer service (phone-heavy preferred).
• Hands-on experience with HubSpot or similar CRM.
• Strong Microsoft Office skills (Excel, Outlook, Word, Teams).
• Confident phone communicator; high call volume doesn’t scare you.
• Organized, self-directed, and able to balance retention + new business activity.
• Must be located in either Eastern/Central or Mountain/Pacific time zones.

Nice-to-have

• Familiarity with AI tools.

Benefits

• Medical, Dental, Vision.
• Company-paid Life Insurance & AD&D.
• 401(k) with company match.
• Paid Time Off + Paid Holidays.
• Employee Assistance Program (EAP).
• Professional development support.
• Modern tech stack (HubSpot, Teams, AI tools, etc.).