Account Development Liaison - Polk County

About the role

The Account Development Liaison (ADL) plays a crucial role in promoting Hospice and Palliative Care services and Home Health services for non-Hospice patients. This position is dedicated to educating community care partners about the availability and benefits of these services.

Qualifications

• Bachelor's degree in related field preferred or equivalent combination of education and experience
• Minimum of two (2) years of professional medical sales experience preferred
• Bi-lingual in Spanish preferred
• Valid driver’s license and automobile insurance per Company policy
• Willing and able to travel throughout the designated service area
• Able to manage time and contacts effectively to achieve desired outcomes
• Ability to analyze, evaluate, plan, and execute both existing and potential sales activities and strategies
• Self-motivated and resourceful

Responsibilities

• Represents the Company professionally at all times through care delivered and/or services provided to all clients
• Complies with all State, federal and local government regulations, maintaining a strong position against fraud and abuse
• Complies with Company policies, procedures and standard practices
• Maintains the confidentiality of patients, families, colleagues and other sensitive situations within the Company
• Uses resources in a fiscally responsible manner
• Promotes the Company through participation in community and professional organizations
• Participates proactively in improving performance at the organizational, departmental and individual levels
• Improves own professional knowledge and skill level
• Advances electronic media skills
• Shares expertise with co-workers, both formally and informally
• Participates in Quality Assessment Performance Improvement activities as appropriate for the position
• Cultivates, expands, and maintains quality professional relationships with new and existing referral sources
• Provides a consistent professional presence in the healthcare community with all identified referral sources within assigned territory
• Develops and maintains a structured call rotation with all assigned accounts, preventing accounts from becoming neglected
• Consistently averages greater than 50 sales calls per week
• Develops new referral sources and businesses within assigned territory
• Provides ongoing education and data updates to referral sources routinely
• Represents Chapters professionally during all work-related activities, ensuring that activities are aligned with the program initiatives and goals
• Provides consistent, frequent communication with referral sources including, but not limited to, organizational quality, outcomes, competencies, and clinical criteria and differentiators
• Facilitates communication and resolution between the customer and team members
• Communicates effectively with the Director of Business Development on identified customer concerns
• Independently monitors trends related to account growth and loss and the development of new business
• Quickly adjusts to self-correct where the need is identified, resulting in year-over-year growth for the territory
• Constantly strives to improve the image of the Organization in the healthcare community
• Mets or exceeds assigned goals/productivity expectations and finds increasingly efficient ways to manage the territory and customer needs

Compensation

Pay Range: $67,976.53 - $106,213.33
This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.
All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility.
For more information, please visit https://info.flclearinghouse.com/.