Account Development Associate

Accountabilities And Responsibilities

• Interact with customers over the phone, in person and electronically.
• Provide excellent customer service by responding to customer needs quickly and accurately.
• Work to grow sales and achieve branch/company sales and profitability growth goals.
• Ability to learn and sell all products and services sold by the company.
• Enter sales orders using the ERP system and work with the Branch Operations group to arrange delivery or customer pick up.
• Keep customers informed of any changes to orders such as product availability or delivery dates.
• Generate formal quotes using the ERP system to communicate material pricing and availability.
• Support Outside Sales Associates in responding to customer needs as assigned.
• Keep abreast of competitive situations and market intelligence and relay relevant information to Manager.
• Proactively place outbound phone calls to customers to generate additional orders and follow up on quotes.
• Learn and maintain proficient product knowledge to answer customers questions about product features, benefits, specification, and installation methods.
• Collect and process customer payments for COD and past due AR balances.
• Perform administrative duties related to customer orders and returns.
• Adhere to all company SOP’s and policies.
• Special projects as assigned by Manager.
• Develop strong business relationships through face-to-face sales calls.
• Each sales call must be made with a specific purpose that can bring value to the customer.
• Determine what motivates each customer to purchase and respond accordingly.
• Report face to face sales call summary information using the company’s CRM system.

Qualifications

• Experience in inside sales and customer service.
• 5 years' of sales experience required.
• Familiarity with decking, railing, and outdoor living structure products.
• Excellent communication/people skills (written and verbal).
• Well-developed sales, customer service and negotiating skills.
• Strong organizational skills and attention to detail.
• Ability to anticipate opportunities/challenges while employing strong problem-solving skills.
• Ability to work independently, with minimal guidance, and manage workload/priorities as appropriate.
• Effective planning, time management and priority setting.
• Ability to manage multiple projects at once.
• Excellent computer skills with the ability to become proficient in Infor M3, CRM, MS Teams, Word, Excel, PowerPoint, SharePoint, and other various software used by the company.
• Valid driver’s license with a clean driving record.