Account Development Liaison - Hillsborough County

Role

The Account Development Liaison is responsible for all activities designated to increase referrals/admissions and enhancing relationships with referral sources. These activities may include, but are not limited to; education, marketing, public relations, customer service, and assistance in patient referral functions to ensure timely access to services.

Qualifications

• Bachelor's degree in related field preferred or an equivalent combination of education and experience
• Minimum of two (2) years of professional medical sales experience preferred (other sales experience may be considered)
• Background in healthcare considered
• Ability to promote all service lines with potential referral sources in competitive areas
• Technically proficient with Outlook, Word, Excel, Power Point and other job-related software
• Professional presence with excellent communication skills (written and verbal), including public speaking
• Bi-lingual in Spanish preferred
• Mobile Driver - Valid driver’s license and automobile insurance per Company policy
• Able to manage time and contacts effectively to achieve desired outcomes
• Able to analyze, evaluate, plan, and execute both existing and potential sales activities and strategies that result in referral generation and the achievement of goals
• Able to work unsupervised, exercise a high degree of discretion and independent judgment while demonstrating the ability to make decisions which benefit the territory, Organization, and the management of the assigned individual budget
• Self-motivated and resourceful

Competencies

Satisfactorily complete competency requirements for this position.

Job Responsibilities

• Cultivates, expands, and maintains quality professional relationships with new and existing referral sources such as hospitals, physicians, skilled nursing facilities, assisted living facilities, home health and companion care agencies, and other referral sources
• Provides a consistent professional presence in the healthcare community with all identified referral sources within assigned territory; includes participation in appropriate clinical groups and interaction with referral sources during business hours, as well as weekends, evenings and holidays in order to meet required admission goals
• Completes all sales call documentation in the CRM timely and with accuracy
• Develops and maintains a structured call rotation with all assigned accounts, preventing accounts from becoming neglected
• Consistently averages greater than 50 sales calls per week
• Develops new referral sources and businesses within assigned territory
• Provides ongoing education and data updates to referral sources routinely
• Represents Chapters professionally during all work-related activities, ensuring that activities are aligned with the program initiatives and goals, as determined by the program business development leader
• Communicates effectively with the Director of Business Development on identified customer concerns
• Independently monitors trends related to account growth and loss and the development of new business
• Quickly adjusts to self-correct where the need is identified, resulting in year-over-year growth for the territory
• Constantly strives to improve the image of the Organization in the healthcare community
• Mets or exceeds assigned goals/productivity expectations and finds increasingly efficient ways to manage the territory and customer needs
• Completes work and documentation with accuracy and within assigned deadlines

Pay Range

$67,976.53 - $106,213.33

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.