Account & Customer Success Manager

Location: St. Petersburg, FL preferred; open to remote for the right candidateType: Full-Time EmployeeReports To: CEO (Initially) About ScanLab ScanLab is transforming how MRI and CT professionals are trained, assessed, and developed throughout their careers. Together with our sister company, ImagingU, we provide simulation, assessment, and online learning solutions that help educational institutions and healthcare organizations develop clinical imaging skills, measure competency, identify skill gaps, and improve imaging performance. As we continue to grow across educational institutions and healthcare organizations, we are looking for someone who can help ensure our customers get meaningful, ongoing value from ScanLab and grow with us. Position Summary We’re looking for an Account & Customer Success Manager to own and grow relationships with our existing customers. This role is responsible for understanding what success looks like for each customer, helping them get the most value from ScanLab, proactively identifying needs and risks, securing renewals, and finding opportunities to expand our relationship over time. You will become a trusted point of contact for our customers, staying close to how they are using ScanLab, connecting them with the right resources and expertise, introducing relevant new capabilities, and making sure we continue earning their business. This is an ideal role for someone who genuinely enjoys building customer relationships but also has a commercial mindset and gets satisfaction from retaining and growing accounts. What You’ll Do Own ongoing relationships with an assigned portfolio of existing customersDevelop a clear understanding of customer’s goals, use of ScanLab, priorities, and opportunitiesProactively engage customers throughout the yearHelp customers get the most value from ScanLab and ImagingUDevelop account plans for strategic and high-potential customersOwn the renewal pipeline and drive renewals to completionIdentify renewal risks early and develop plans to address themIdentify and develop upsell, cross-sell, and account-expansion opportunitiesIntroduce customers to new features, capabilities, and solutions that can create additional valuePartner with our product and implementation experts when customers need deeper MRI/CT, technical, or implementation expertiseCoordinate with Business Operations to ensure smooth onboarding, licensing, contracting, and billing experiencesDevelop customer champions who can provide referrals, testimonials, and case-study opportunitiesCapture customer feedback and bring insights back to Product, Sales, Marketing, and company leadershipMaintain accurate account, renewal, and expansion information in HubSpotHelp build a repeatable customer-success and existing-account growth model as ScanLab scales What We’re Looking For Required3–5+ years of experience in customer success, account management, or a similar customer-facing roleDemonstrated ability to build strong customer relationships, solve problems, and deliver ongoing valueExperience managing renewals and identifying opportunities to grow existing accountsStrong communication, organizational, and problem-solving skillsAbility to manage multiple customer relationships and priorities simultaneouslyFluency in EnglishComfortable learning new technology and software platformsAbility to occasionally travel and attend customer meetings, trade shows, and company eventsAbility to work at a computer and stand at events for extended periods PreferredExperience in healthcare technology, SaaS, education technology, or workforce developmentExperience working with institutional or enterprise customersFamiliarity with healthcare or medical imaging (MRI and CT) is helpfulBachelor’s degree or equivalent professional experienceFluency in a second language (Spanish) is a plus Who You Are Genuinely enjoys building long-term customer relationshipsIs passionate about understanding customer needs, solving problems, and delivering real valueIs naturally curious about what customers are trying to accomplish and how we can help them succeedProactively looks for ways customers can get more value from ScanLabSpots both risks and opportunities earlyIs comfortable having commercial conversations about renewals and expansion when they are connected to creating additional customer valueTakes ownership and follows throughLearns new technology quicklyCan navigate a growing company where processes are still being builtWorks collaboratively and knows when to bring in additional expertiseThrives in an entrepreneurial environment What Success Looks Like Success in this role means our customers are engaged, receiving meaningful value from ScanLab, renewing at a high rate, and expanding their relationship with us when there is a genuine opportunity to create additional value. You will also help us build greater visibility into customer health, renewal risk, product adoption, and expansion potential while establishing a repeatable customer-success model as ScanLab grows. Compensation & Benefits Competitive base salary commensurate with experienceCommission opportunity tied to customer retention and expansionPaid time offHealth insurance and other employee benefitsOpportunity to grow with a rapidly expanding healthcare technology company Why Join Us? You’ll join a small, collaborative team building technology that is changing how MRI and CT professionals develop and demonstrate clinical skills around the world. Because we are growing, this is an opportunity to do more than inherit an established customer-success process. You will help shape how ScanLab builds long-term customer relationships, delivers ongoing value, and grows with its customers. How to Apply If you’re excited about building strong customer relationships and helping customers get more value from technology that is changing imaging education and workforce development, we’d love to hear from you. Please email the following to careers@scanlabmr.com:Your resumeA brief note explaining why this role interests you and why you’d be a great fitOptional: a link to your LinkedIn profile Subject Line: Account & Customer Success Manager – Your Last Name