Account Coordinator, National Sales

About the role

The Account Coordinator (AC) is part of US Foods' team-based selling strategy to drive profitable growth. ACs proactively support Account Executives (AEs) to optimize AE's selling effectiveness by assisting with prioritizing, preparing, performing, and pursuing customer opportunities. ACs will use their knowledge of US Foods' customer contracts, products, services, and tools to support the selling process.

Work schedule & location

This position is hybrid with approximately 90% remote and 10% onsite at distribution center offices in the West Region. Work schedule is Monday–Friday, approximately 7:00 AM – 4:00 PM PST.

Responsibilities

• Daily Operations (5%): Monitor AC service requests and take ownership of assigned AE requests; monitor customer requirements for assigned AEs/customers from USF's National Sales corporate office and take timely action
• Sales Support (70%):
  • Participate in weekly AE collaboration calls, monitor AE's planned customer visits, and take actions to drive profitable growth
  • Contribute to outbound customer impression goals by initiating pre-planned customer interaction
  • Produce and analyze customer-specific reports to maximize contracted product utilization, decrease slow/dead inventory, improve service levels, and track complicated orders
  • Prepare Customer Business Reviews (CBRs) from existing templates, track completion, analyze impact on sales, monitor follow-up activities and action items
  • Utilize CRM platform to analyze customer product and service recommendations and leverage e-commerce platform to present opportunities
  • Make informed product conversion recommendations to AEs; coordinate new item requests, submit forecasted volume to Replenishment, and update customer lists/order guides
  • Analyze quarterly bank statements and rebate programs to identify growth opportunities
  • Coordinate and track Limited Time Offers (LTOs) and new/discontinued items
  • Set up and maintain customer's master shopping lists/order guides; partner with Merchandising to find acceptable substitutes
  • Monitor customer's proprietary slow-moving and dead inventory; recommend conversions to USF's exclusive brands
  • Set up and maintain general ledger coding and invoice sequencing based on customer requirements
  • Resolve customer pricing concerns with Customer Operations; upload mass credit/debit requests as needed
  • Partner with cross-functional teams to investigate and resolve credit-related issues
  • Partner with cross-functional teams to ensure timely and accurate new customer set-up, on-boarding, and maintenance
  • Analyze prospective customer's product requirements and produce recommended order guides
• Customer Retention (20%): Proactively identify at-risk customers based on churn indicators including category declines, poor service level, and skip days; communicate and make recommendations to AEs for at-risk accounts
• Personal Development (5%): Engage in formal performance management programs; participate in personal development through leadership conversations and individual development plans; attend sales meetings and product trainings to grow product/vendor knowledge

Relationships

Internal: Customer Contact personnel, National Sales, National Credit, National Customer Maintenance, Merchandising, Replenishment, Revenue Management/Pricing, Warehouse, Transportation, Finance/Inventory Control, and other functions as required
External: US Foods Customers and vendors

Qualifications

• High School diploma/GED or equivalent combination of education and experience
• Three (3) years in a sales, sales support, or sales analysis role with a track record for providing key customer support and maintaining customer relations
• Experience with analytics and preparing presentations to report findings
• Intermediate computer skills including Microsoft Word, Outlook, Excel, and PowerPoint
• Ability to learn proprietary US Foods systems: eCommerce, Salesforce.com (SOUS), PRISM, SODS, CDMR, Tandem
• Strong attention to detail, multi-tasking, and time-management skills
• Excellent written and verbal communication skills
• Open to feedback and helps drive a culture of continuous improvement
• Ability to respond to direction and quickly learn new procedures, processes, and product information
• Strong analytical, problem-solving, and organizational skills
• Ability to prioritize workload, meet deadlines, and follow through on commitments
• Ability to work independently and collaboratively, demonstrating business maturity
• Team player with exceptional ability to collaborate with customers, vendors, and internal partners
• Customer service orientation and ability to adapt and respond to different personalities
• Ability to interpret data and translate into actionable steps
• Ability to work calmly under pressure with limited oversight
• Ability to learn new processes and technology in a changing environment
• Ability to work with individuals at all levels within USF and with customers, demonstrating business maturity
• Ability to work overtime during periods of heavier workload and holidays as needed

Preferred qualifications

• Associate's/Bachelor's degree or equivalent work experience
• Prior US Foods National sales or sales support experience
• Food service/distribution experience
• Experience working virtually

Compensation

This role will receive overtime compensation. The expected base rate is between $19 – $30 per hour, depending on relevant experience, education, specific skills, function, geographic location, and other factors as applicable by law.

Benefits

Benefits may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.