Account Coordinator I - International

Overview

The International Account Coordinator I serves as the primary point of contact for international dealers and international sales force inquiries related to order processing, product configuration, warranty, product registration, and logistics. Incumbents work in tandem with sales to build and maintain strong relationships with international dealers and are skilled at understanding, anticipating, and responding to distributors' evolving business needs across international markets.

Duties And Responsibilities

• Processes sales orders, prepares price quotations, clarifies product or project requirements, and offers recommendations on appropriate equipment configurations based on needs.
• Aids dealers with preparation of tender documents and administration of letters of credit and direct sales.
• Troubleshoots, analyzes, and remedies customer inquiries in an accurate and timely manner, routinely following up with customers as necessary to resolve issues and generate a positive customer experience.
• Acts as a liaison between customers and various company departments, escalates critical technical issues to engineering, manufacturing, and/or management when necessary, and improves customer satisfaction through service provided.
• Logs/tracks all service or product-related defects reported in the field, collects all applicable information, and effectively communicates with necessary departments and/or individuals within the company to determine root causes and eliminate future defects.
• Assists with international dealer visits and may conduct factory tours for international guests including dentists, dental faculty, and administrators.
• Might provide customer service support at international dental exhibitions, which would require limited international travel.

Minimum Qualifications

• Generally, requires 1-3 years of experience in a product, customer support or account management role.
• Must be able to communicate effectively, verbally and in writing, with the ability to understand and successfully convey technical information.
• International incumbents must operate under ambiguous conditions resulting from language barriers, incomplete customer requirements and communication across different time zones.
• Intermediate analytical, technical, and problem-solving skills to troubleshoot complex issues, and must be able to take independent initiative to improve knowledge and skills.
• Strong interpersonal skills, with the ability to build strong relationships, with both customers and teammates.
• Intermediate organizational skills with the ability to appropriately prioritize work and effectively use systems to capture and retrieve information.
• Able to work independently, as well as in a team environment, using all available resources to accomplish work and benefit the customer.
• Must also have strong PC knowledge and skills.

Preferred Qualifications

• International Experience.
• Fluency in a second language.
• Experience communicating cross-culturally.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not to be construed as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. A-dec reserves the right to assign job duties and days and hours of work based on factors such as workload requirements, staffing levels, and customer demands.