Account Coordinator

Key Responsibilities

• Serve as main point of contact for assigned accounts and support the establishment of a lasting partnership
• Engage and coordinate with cross-functional teams to ensure timely delivery of service and resolution of reported concerns
• Proactively manage and resolve client reported escalations or account related requests to mitigate service concerns
• Maintain and update client files in system of record, schedule routine meetings, and produce reporting
• Answer incoming inquiries from assigned customers
• Support contract renewals along with the identification of organic growth opportunities
• Establish and document strategy and support workflows related to specific client needs to reach communicated growth and measurement goals
• Professionally interacts with both internal and external customers and teams
• Learns and utilizes Field Service Management Software, Microsoft Suite and tools appropriately
• Adheres to all company policies and procedures
• Communicate growth opportunities to sales, as needed

Qualifications

• Bachelor's degree or equivalent preferred
• Detail oriented with the ability to manage multiple accounts simultaneously
• Work well under pressure and ability to meet deadlines
• Strong presentation and negotiation skills to influence stakeholders at all levels
• Previous experience in Account Coordination or Management
• Exceptional verbal and written communication as well as problem solving skills
• Proficient computer skills
• Exceptional interpersonal skills and the ability to work well in a team setting
• Exceptional organization and attention to detail
• Dependable and honest professional
• Motivated, self-starter, and able to follow through on duties and assignments with minimal supervision

Competencies

• Strong character, builds & sustains trust, inspirational, holds self & colleagues accountable
• Initiative – Acts, seeks new opportunities, strives to see projects to completion
• Results Driven – Defines appropriate goals, persistence, and tenacity to achieve goals, articulates vision and plans for accomplishment.
• Strategic thinker, creative, persuasive
• Fosters a “team” approach to solutions
• Adaptable - open to innovative ideas, can cross multiple market segments, service lines, and geographic cultures easily, develops and maintains professional relationships with internal and external clients.
• Impeccable credentials and uses methods of the highest level of integrity, ethics, and honesty
• Leverages decision frameworks and exercises sound judgement.
• Ability to thrive in a changing environment utilizing critical thinking skills, and solutions mindset.
• Adjust priorities to meet deadlines for customers and candidates.