Group Account Supervisor

Duties / Responsibilities

• Lead multiple client accounts with minimal supervision across all projects or products.
• This may include digital strategy, customer experience, creative development, website and digital asset design, analytics, SEO, PPC, omni-channel marketing, performance reporting and key account management resources.
• Understand and lead conversations with the client on how multiple Relevate Health solutions can work together.
• Stays current with healthcare industry trends and applies that knowledge to projects and client conversations.
• Buils strong internal team, partner agency and client relationships to ensure optimal collaboration.
• Outlines and leads the content strategy with the support of internal strategist, and can identify the HCP and/or patient journey for the project.
• Makes sure campaigns are monitored once in market and works with the team to optimize delivery and performance.
• Works with strategy to ensure that appropriate tracking codes are in place for the campaign.
• Clearly communicates objective of requests, the insights driving them and the details to drive work forward.
• Discusses upcoming tactics and needs with clients to ensure delight with level of partnership.
• Owns knowledge of upcoming work and kicks off projects in a timely manner to optimize project timelines.
• Writes clear, concise emails, status reports, and conference reports.
• Manages finance reports and tracks project budget utilization, shares updates with team in a timely manner and leads conversations with clients around account and project financial status.
• Enforces Relevate Health processes and appropriate use of systems.
• Drives and manages Project/Creative Brief development while engaging SMEs as necessary.
• Leads productive internal and client status meetings; delegates next steps as necessary.
• Updates weekly internal and client status reports.
• Develops and distributes productive meeting agendas and summaries independently.
• Participates in medical, regulatory and legal reviews as needed and owns the process by offering insight to content, providing strategic rationale and defending work.
• Supports timeline and budget development to ensure inclusion of appropriate project components and investments.
• Anticipates internal team and client needs.
• Maximizes use of internal team and client’s time.
• Drives efficiency and internal team/client alignment.
• Serves as a mentor (and manager, depending on the candidate and team) to junior colleagues.
• Manage client relationships and expectations, while driving consistent organic growth year over year.
• Supports change and growth; encourages collaborative and positive team relationships to foster team morale.
• Leads difficult conversations, navigates effectively through challenges, and offers alternative perspectives and recommendations.
• Assists with Relevate Health and client annual strategic planning.
• Grows client relationships by proactively identifying opportunities for business development.
• May need to work with Client Development colleagues to write SOW in partnership with other SMEs (PM, creative, strategy, etc.).
• Participates in new business pitch team activities as needed.

Skills

• Demonstrates excellent interpersonal skills;
• Works well with others and is a team player;
• Exemplifies Relevate Health’s core values: Pioneering, Accountable, Caring, Transparent;
• Displays excellent time management and organization skills;
• Generates deep, targeted market insights and integrates into business decisions;
• Work effectively and collaboratively, both internally and with clients;
• Lead the work of teams to deliver projects/activities on time and on budget;
• Demonstrate the ability to translate marketing strategies into marketing tactics that effectively drive business performance;
• Possess excellent Account Management and client leadership skills;
• Possess strong verbal/written communication skills;
• Work on multiple projects, prioritizes, and multi-tasks effectively;
• Demonstrate success in relationship and account management;
• Possess solid presentation skills and abilities for consultative selling;

Qualifications

• Demonstrates excellent interpersonal skills;
• Works well with others and is a team player;
• Exemplifies Relevate Health’s core values: Pioneering, Accountable, Caring, Transparent;
• Displays excellent time management and organization skills;
• Generates deep, targeted market insights and integrates into business decisions;
• Work effectively and collaboratively, both internally and with clients;
• Lead the work of teams to deliver projects/activities on time and on budget;
• Demonstrate the ability to translate marketing strategies into marketing tactics that effectively drive business performance;
• Possess excellent Account Management and client leadership skills;
• Possess strong verbal/written communication skills;
• Work on multiple projects, prioritizes, and multi-tasks effectively;
• Demonstrate success in relationship and account management;
• Possess solid presentation skills and abilities for consultative selling;
• Education / Experience:
• 5-7 years of experience in an agency environment, healthcare, pharma and/or digital preferred.
• Bachelor’s degree (preferably in Business Administration, or Marketing).
• Experience with and understanding of the following preferred: pharma marketing, HCP engagement, digital strategy, customer experience, creative development, website and digital asset design, analytics, SEO, PPC, omni-channel marketing, performance reporting, key account management resources.
• Proven track record of supporting the delivery of large-scale projects.
• Committed to learning and self-directed professional growth.
• Familiarity working within fast paced / growth-oriented business environment.
• Managerial experience preferred if candidate is interested in and has a passion for leading, mentoring and building team.