Account Configuration Team Lead

About the role

The Account Configuration Team Lead supports the day-to-day execution of customer account configuration, onboarding, and training activities while serving as a senior resource and escalation point for the Account Configuration Group.

Responsibilities

• Gathering, verifying, and validating customer information needed for account setup
• Reviewing incoming customer configuration requests to confirm required documentation, setup templates, customer data, banking information, and implementation details are complete before work begins
• Entering, configuring, and updating customer data within backend systems
• Ensuring seamless integrations and proper system setup for customer accounts
• Delegating and prioritizing ACG case work based on queue volume, case complexity, customer urgency, team capacity, and implementation timelines
• Serving as a first point of escalation for ACG team members, project managers, and internal partners when configuration questions, documentation gaps, system issues, or process blockers arise
• Supporting quality assurance by reviewing completed configuration work, identifying errors or gaps, providing feedback, and helping ensure corrective action is completed before go-live
• Monitoring case progression through the appropriate workflow stages and helping ensure cases are moved forward accurately and on time
• Conducting live training sessions focused on product usage, workflows, and best practices
• Supporting customer readiness reviews and go-live activities by helping validate setup, configuration, workflow, banking, and remittance requirements
• Collaborating with internal teams to resolve configuration issues and optimize onboarding processes
• Coaching and mentoring ACG team members by answering process questions, sharing best practices, and supporting team development
• Maintaining detailed documentation of configurations, customer interactions, process decisions, and escalation outcomes
• Identifying recurring configuration issues, documentation gaps, training needs, or process improvement opportunities and escalating recommendations to leadership
• Acting as a backup resource for complex account configuration work when needed
• Promoting a collaborative, accountable, and customer-focused team environment

Qualifications & Skills

• Minimum of 2 years of relevant experience in account configuration, onboarding, payments, implementation, operations, or a related field
• Prior experience with Corpay products, systems, workflows, or customer setup processes preferred
• Strong understanding of account configuration, onboarding workflows, customer training processes, and backend system setup
• Demonstrated ability to prioritize work, manage multiple cases, and support timely resolution of customer or internal issues
• Ability to serve as a peer leader, escalation point, and trusted resource for team members
• Strong attention to detail and accuracy in data input, documentation, and configuration work
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
• Experience with system integrations or AP payments
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