Account Clk I

Posted: 07/22/2026 • Closes: 07/29/2026 • Local/Seniority Unit: 1781/3207 • Department: 126420 Individual Membership & Billing • Salary Grade: A • 1 opening • Regular Full Time

About the role

This is a training-level position aimed at acquiring the necessary skills and knowledge required to review enrollment and supporting documentation and decide to approve or deny applications based on applicable policy. Successful completion of the first 90 days (quality, attendance, production, etc.) will result in advancement to the Account Clerk II position.

Establishes, updates, and maintains both subscriber and group records via direct input and/or manual transactions. Sends standard correspondences.

Responsibilities

• Review documentation to determine eligibility and approve, reject, or pend enrollment applications.
• Perform routine contract maintenance and/or billing updates in applicable systems.
• Process and clear transactions/write-offs and output reports.
• Maintain files.
• Meet established quality and productivity standards.
• Respond appropriately and timely to telephone and written inquiries.
• Accurate self-reporting of daily activities.
• Perform other related duties as assigned.

Schedule

Monday–Friday • Flexible start time between 7:00 AM–8:30 AM

Location

Jefferson Building

Qualifications

• High school graduate or GED equivalent is required.
• Oral and written communication skills necessary to communicate with subscribers, accounts, or other departments in a clear, concise, and tactful manner.
• Demonstrated ability to apply policies and procedures to resolve basic enrollment, membership, and billing requests with minimal assistance.
• Manual dexterity and visual accuracy needed to access and interpret computer records via PC, along with basic math skills in reconciling accounts.
• Must have computer skills; proficient in current industry-standard PC applications with the ability to access and interpret data.
• Demonstrated knowledge and application of policies, practices, and procedures related to billing and membership record changes for individuals and groups as obtained through the M&B Training Program.
• Knowledge of Association Performance Standards (MTM).
• Knowledge of industry-driven regulations and guidelines.
• Ability to comprehend, interpret, and apply policies, practices, and procedures related to billing and membership record changes learned through formal and on-the-job training.
• Technical knowledge must be acquired through successful completion of the ninety (90)-day M/B Training Program.
• Other related skills and/or abilities required to perform this job.