Account Clerk 1, Enforcement

About the role

The primary purpose of the Account Clerk 1 classification is to perform administrative and general accounting work, to process financial documentation, and to maintain financial records for the agency.

Responsibilities

• Review, retrieve, and process documents (e.g., support payments, court orders, cases, etc.)
• Create and identify court orders to establish Non-IVD and IVD cases
• Adjust, correct, and maintain accounts and ledgers
• Update case information and review audits for calculated arrearage
• Adjust and consolidate payment histories
• Release payments, pull checks, stop payments, and void and disburse escrow funds to clients
• Request manual checks and maintain spreadsheets for checks
• Perform financial corrections for processed payment errors
• Research adjustments, payments posted, and various problems
• Input confidential information and provide safety practices when performing data entry and while tracking and identifying case information in the agency’s computer system
• Answer routine telephone inquiries from clients, attorneys, employers, etc.
• Maintain records of bank deposits, mailings, letters, and reports
• Maintain regular and predictable attendance

These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.

Requirements

• Knowledge of bookkeeping; public relations; office practices and procedures
• Skill in typing, equipment operation
• Ability to add, subtract, multiply and divide whole numbers; calculate fractions, decimals and percentages; maintain accurate records; gather, collate and classify information about data; answer routine telephone inquiries
• High School diploma or GED with two (2) years of customer service and/or general office experience
• No special license or certification is required