Account Associate - WCC

About the role

Join a rapidly growing company where you can get promoted within 6 months based on your performance and build a long-term career in the auto finance industry.

Responsibilities

• Makes outbound calls using an auto dialer to customers 1–30 days past due
• Negotiates payment arrangements and helps customers stay on track
• Takes inbound calls to answer questions and provide solutions
• Uses judgment and empathy to create fair, personalized solutions
• Mets individual and team performance goals
• Follows all company policies, procedures, and compliance guidelines

Requirements

• High School Diploma, GED or higher level preferred
• Strong communication & problem-solving skills
• Type at least 35 WPM
• Basic computer proficiency (email, Microsoft Office)
• Reliable and punctual
• Bilingual (Spanish) is a plus, not required
• 1+ year of customer service or call center experience preferred

Qualifications

• Excellent communication & negotiation skills
• Strong listening skills and customer service mindset
• Comfortable working in a fast-paced call center environment
• Must live within 30 miles of Las Vegas, NV – on-site only

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Employee Stock Ownership Program
• Paid vacation, sick days, and holidays
• Life and Disability Insurance
• Wellness Programs + Gym Access (Dallas office)
• Discounts on entertainment, tech, and travel
• UKG Wallet (early wage access)
• Career growth & advancement support

Location

In-office role based in Las Vegas, NV. Candidates must live within 30 miles of the office.

Pay

Earn $15/hour + Monthly Potential Bonus of $1,000 + additional incentives.

Schedule

Full-Time | In-Office Only