Accommodation Manager – Hunter Region

About the role

Embrace Community Care is seeking a dedicated and motivated Accommodation Manager to oversee NDIS accommodation services across the Hunter Region. This is an opportunity for a people-focused leader who is passionate about supporting people with disability and ensuring high-quality, person-centred services.

Responsibilities

• Oversee the day-to-day operations of NDIS accommodation services
• Support Team Leaders and support teams to achieve high-quality service delivery
• Ensure services meet NDIS Practice Standards, Quality Indicators and organisational requirements
• Promote person-centred support and positive outcomes for participants
• Ensure all participant and service documentation is accurate, current and completed within required timeframes, including progress notes, incident reports, risk assessments, care plans, service agreements and other required records
• Ensure monthly reporting, site audits, compliance checks and outstanding actions are completed and appropriately followed up
• Maintain a strong understanding of NDIS Practice Standards, Quality Indicators and NDIS Quality and Safeguards Commission requirements, including incident management and reportable incidents
• Ensure services remain audit-ready and proactively identify and address compliance gaps
• Manage staffing, rosters and operational requirements
• Build strong relationships with participants, families, staff and key stakeholders
• Monitor incidents, risks, complaints and service improvement activities
• Conduct regular visits to accommodation sites across the Hunter Region
• Identify operational issues and implement effective solutions
• Support a positive, safe and inclusive environment
• Promote participant choice, dignity, independence, dignity of risk and person-centred practice

Requirements

• Strong leadership and communication skills
• Organised, proactive and solution-focused approach
• Confidence managing teams and operational responsibilities
• Strong understanding of compliance, quality and documentation requirements
• Understanding of NDIS Practice Standards and the NDIS Quality and Safeguards Commission requirements
• Passion for supporting people with disability
• Understanding of participant choice, dignity, independence, dignity of risk and person-centred practice
• Ability to build positive relationships with participants, families, staff and stakeholders
• Capacity to work independently while contributing to a collaborative leadership team
• Willingness to travel across Newcastle and the Hunter Region as required
• Experience in the NDIS or disability sector is desirable

Benefits

• Permanent full-time position
• Monday to Friday roster
• Leadership opportunity within a growing NDIS provider
• Supportive and collaborative team environment
• Opportunity to make a meaningful difference in participants’ lives
• Professional development and career growth opportunities