Accessibility Testing Coordinator

Who We Are: The Stephen M. Ross School of Business at the University of Michigan is a globally recognized leader in business education, committed to building a better world through business. Through powerful ideas, purpose-driven leaders, and meaningful impact, Ross empowers individuals and organizations to make a positive difference. Our community is guided by core values that emphasize innovation, continuous learning, and excellence.

About the role

The Faculty Support department serves as a strategic operational partner to faculty and academic leadership, delivering high-quality administrative support through strong technical expertise and a commitment to service excellence. The Accessibility Testing Coordinator provides administrative and operational support for delivering exam accommodations at Ross. You will coordinate logistics, scheduling, and communication to ensure accommodations are implemented smoothly across Ross courses. This hybrid position is based in Ann Arbor, MI, with an expectation of three days per week on-site. The role may require occasional travel on campus and is not eligible for visa sponsorship.

Responsibilities

• Accommodations Testing Coordination (50%)
  • Coordinate the logistics of accommodated exams, including scheduling, room reservations, and resource allocation.
  • Manage exam scheduling and logistics within the Ross Accommodations tool, ensuring accurate entry of exam details, timing, and location.
  • Ensure stakeholders receive timely communication regarding exam logistics, including assigned locations and expectations.
  • Work with faculty to gather exam details and ensure appropriate implementation of approved accommodations.
  • Manage scheduling conflicts and adjust logistics to ensure smooth exam delivery.
  • Partner with internal units (e.g., Registrar's Office, Operations) to ensure appropriate space and support are secured.
  • Ensure efficient use of space, time, and proctoring resources across exams.
  • Be a point of contact for faculty and staff regarding accommodations-related exam logistics.
  • Partner with UM Services for Students with Disabilities (SSD) to ensure Ross's approach to accommodations remains effective and compliant.
  • Answer faculty questions concerning appropriate approaches to interacting with students needing accommodations.
  • Maintain accurate records of accommodations-related exam activity, scheduling, and logistics.
  • Maintain, regularly update, and communicate appropriate accommodation procedures.
  • Serve as a primary user of the Ross Accommodations tool, ensuring data accuracy, consistency, and utilization.
  • Partner with Ross IT to troubleshoot system issues, test enhancements, and support ongoing improvements to the accommodations tool.
  • Support and take an active role in continuous improvement of processes related to exam coordination, management tools, and communication.
  • Assist in documentation and standardization of procedures.
• Customer Support (30%)
  • Be a point of contact for faculty and staff regarding accommodations-related exam logistics.
  • Provide clear and timely communication regarding scheduling, logistics, and expectations to stakeholders.
  • Partner with UM Services for Students with Disabilities (SSD) to ensure Ross's approach to accommodations remains effective and compliant.
  • Answer faculty questions concerning appropriate approaches to interacting with students needing accommodations.
• Administrative Operations and Process Improvement (20%)
  • Maintain accurate records of accommodations-related exam activity, scheduling, and logistics.
  • Maintain, regularly update, and communicate appropriate accommodation procedures.
  • Serve as a primary user of the Ross Accommodations tool, ensuring data accuracy, consistency, and utilization.
  • Partner with Ross IT to troubleshoot system issues, test enhancements, and support ongoing improvements to the accommodations tool.
  • Support and take an active role in continuous improvement of processes related to exam coordination, management tools, and communication.
  • Assist in documentation and standardization of procedures.

Requirements

• Associate's degree and 3 years of administrative or operational support experience, or an equivalent combination of education and experience.
• Experience coordinating logistics, scheduling, or complex workflows.
• Proficiency in Microsoft Office and Google Workspace, with demonstrated experience using Excel/Google Sheets.
• Candidates must be legally authorized to work in the United States at the time of hire and maintain that authorization throughout employment.

Benefits

• Generous paid time off (Vacation, Holidays, Season Days, Maternity and Parental Leave).
• A retirement plan that provides two-for-one matching contributions with immediate vesting.
• Comprehensive health insurance options.
• Life insurance.
• Long-term disability coverage.
• Flexible spending accounts for healthcare and dependent care expenses.
• Flexible work arrangements.
• Access to the onsite Fitness Center at Ross.

Pay

The salary offer range for this position is $50,900 - $59,700. Salary offers are determined based on several factors, including a candidate's experience, skills, and qualifications, along with internal equity considerations.

Schedule

This is a hybrid position based in Ann Arbor, MI, with an expectation of three days per week on-site.