Accessibility Technician

Maintenance

• Maintain and set up NSM stairlifts, ceiling lifts, VPLs, ramps, and other accessibility products.
• Install, restore, repair, and maintain accessibility equipment in clients' homes and facilities.
• Set up and install out-of-store delivery of products at customers' homes and facilities.

Customer Service

• Communicate directly with customers to understand and resolve technical problems.
• Record time and materials used for repairs or servicing on customer and NSM-owned equipment.
• Manage customer records, including quotations, work orders, customer orders, and invoices.
• Complete quotations, work orders, and customer orders for effective and accurate customer billing.
• Assist in store and out of store customer service, including product selection and liaison with therapists.

Troubleshooting

• Identify and troubleshoot faulty equipment for customers over the phone or on-site.
• Fabricate and install customized components for customer equipment.

Additional Duties

• Communicate with suppliers for technical assistance, warranty issues, and return authorizations.
• Ensure NSM name stickers are on all equipment.
• Participate in continual education through product literature and in-house training.
• Pick up equipment from customer residences and ensure it is returned without damage.
• Attend seating clinics with the Rehab Technology Specialist.

Benefits

• Paid Time Off (PTO)
• Health, Dental & Vision Insurance
• 401k Company Match
• Tuition and Education Assistance

Physical Demands and Qualifications

• Can lift 75+ pounds
• Pass drug and background check
• Valid driver’s license
• High School Diploma or equivalency certificate

Other Duties

• Inventory and warehouse management
• Sales floor tasks