Access Specialist I - ED

About the role

The Emergency Department Access Specialist II includes all aspects of the EDAS I with the additional responsibility of onboarding/precepting all new hires or colleagues needing additional at-the-elbow support on a frequent basis. May require adjusting hours. EDAS I is a position that must be able to deal in a 'pressure cooker' environment. The EDAS I is a hybrid position combining the Access Representative position and the Health Unit Coordinator position. The position includes but is not limited to rotating positions as needed — being trained and expected to rotate assignments in multiple disciplines within the Emergency Departments. The disciplines include: Triage of walk‑in patients – encompasses a quick data collection and entering in ADT System; placing of patient wristband for patient safety; acquiring a regulatory signature on the HIXNY Consent. Additionally, if patient is seen by a provider complete a full registration including General Consent and collection of financial responsibility. The Triage role is required to accurately identify patient in the ADT system to ensure correct patient is selected; this is often problematic when the patient lacks identification. ED Zone Support – includes answering of multi‑line (10) telephone and managing all inquiries, transferring of telephone calls; discharging of patients via the patient medical record; verifying all laboratory specimens placed in a hazardous bag for accurate labeling by nurse or provider. Bedside Registration – Collection of demographic information, insurance, regulatory consent forms and collection of financial responsibility at patient's bedside. EMS Desk – shadow answer EMS Radio (Ambulance Agency calls from the field) and provides a brief description of patient age, complaint, Vital Signs, ambulance agency capture. The EMS Desk role is responsible for the accurate identification of the patient with quite often no identification, EMS inaccuracy of capture of information and management of UNKNOWN Patient policy and procedure.

Responsibilities

• Ability to train job specific responsibilities post successful completion of The Academy. This includes all respective disciplines within the Emergency Department and providing constructive feedback to the new hire or colleague based on performance per the Training Manual.
• Responsible for the accurate patient identification in a highly stressful situation; this responsibility is a Patient Safety measure.
• Bedside registration including the need to work from a WOW; collecting patient demographic information; insurance information and obtain signatures for regulatory forms via Document Management/electronic signature; the collection includes Medicare patients collecting the regulatory mandate of the MSPQ information.
• Ensure Access’ expectations of key clinical measures are executed and timeframes met, e.g.,