Access Specialist I - ED

About the role

The Emergency Department Access Specialist I is a hybrid position combining the Access Representative and Health Unit Coordinator roles. The position involves rotating assignments across various disciplines within the Emergency Department.

Responsibilities

• Accurately identify patients in the ADT system for triage and registration.
• Place patient wristbands for patient safety.
• Acquire regulatory signatures on the HIXNY Consent form.
• Complete full registration including General Consent and collection of financial responsibility.
• Triage walk-in patients by collecting quick data and entering into the ADT system.
• Manage multi-line telephone calls, transferring calls, and discharging patients via the patient medical record.
• Verify laboratory specimens and ensure they are labeled correctly.
• Shadow answer EMS radio calls and provide brief descriptions of patients.
• Ensure compliance with EMTALA regulations.
• Manage daily workflow during system downtimes and follow downtime procedures.

Requirements

• High School Diploma/G.E.D.
• Associate's Degree preferred.
• 1-3 years in customer service experience, or a hospital or clinic setting.
• Ability to work in a high-stress environment.
• Good judgment and problem-solving skills.
• Resourcefulness and the ability to manage pressure.
• Handling of bodily fluids and a multi-line telephone system.
• Standing, walking, sitting, lifting, pushing, and pulling for long periods.

Qualifications

• High School Diploma/G.E.D.
• Associate's Degree preferred.
• 1-3 years in customer service experience, or a hospital or clinic setting.
• Ability to keep composure in a high-stress environment.
• Multi-tasking in stressful and high patient volume units.
• Good judgement and problem-solving skills.
• Resourcefulness and the ability to manage pressure.
• Handling of bodily fluids and a multi-line telephone system.
• Standing, walking, sitting, lifting, pushing, and pulling for long periods.

Skills

• Excellent communication skills.
• Social and emotional intelligence.
• Patient-centric approach.
• Conflict management.
• Team-oriented support.
• Adaptability to high-stress situations.

Benefits

N/A

Pay

$46,215.00 - $60,080.00

Schedule

Day Shift