Access Services Specialist

Wellbridge is committed to creating an environment where those struggling with substance use disorders can find hope, healing, and a path toward recovery. We believe in prioritizing patient-centered care, ensuring that each person who walks through our doors receives the utmost compassion and support on their journey to wellness.

About the role

Full-time, 40 hours per week. This position is eligible for applicable evening and night shift differentials. The Access Services Specialist engages prospective patients and families by providing information about Wellbridge programs, conducting outreach to referral sources, and offering flexible coverage across the call center and Reception based on daily operational needs.

Responsibilities

• Maintain efficient workflows during staffing gaps, high-volume periods, or scheduled time off to ensure continuity of access services
• Serve as front-facing support by greeting patients, visitors, and vendors in a professional and welcoming manner when covering reception
• Assist with inbound call handling, call routing, and general call center support during high-volume periods or staffing shortages
• Support timely communication and coordination between departments to ensure smooth patient access operations
• Maintain accurate documentation and follow established workflows and protocols
• Adapt quickly to changing priorities and staffing needs throughout the day
• Uphold confidentiality, professionalism, and compliance with organizational and HIPAA standards
• Assist leadership with additional access-related support tasks as needed
• Provide patient admission and reception-related tasks (on-site role)
• Clearly communicate and exchange information verbally and electronically
• Use computer, phone, and general office equipment consistently
• Perform generally sedentary work with traversing of office and facility areas
• Work a flexible schedule based on program needs

Qualifications

• Associate degree with 1–2 years of experience working in a call center or behavioral health setting
• Bachelor’s degree in a human service-related field is preferred
• Ability to establish and maintain cooperative professional relationships
• Strong interpersonal skills to facilitate conversations with patients, staff, nurses, physicians, etc.
• Proficiency in Microsoft Office Suite (Teams, Excel, etc.)
• Knowledge of a Customer Relationship Management System (CRM) and Electronic Medical Record (EMR)

Benefits

Comprehensive and affordable benefits including lifestyle perks such as free cafeteria service and an on-site gym/wellness center.